Spotio Addison , TX 75001
Posted 1 week ago
About Us
SPOTIO is a privately held SaaS company based in Dallas, Texas and leading field sales engagement platform. Thousands of sales professionals worldwide rely on SPOTIO to help them increase activity, grow their pipeline, and crush sales goals. We are ranked #1 on G2 reviews and we've been named one of Dallas-Fort Worth's Best Places to Work by the Dallas Business Journal in 2023 and four times overall.
Position Details
The Customer Success Manager role SPOTIO is to ensure customers are achieving their desired outcomes and helping them derive value from the platform. The Customer Success Manager's responsibilities include understanding customer pain points, providing them with the appropriate solutions, assisting with technical support and training, and guiding them in maximizing the software's utilization based on the customer's business needs. By focusing on customer satisfaction and education, they contribute to customer retention and the continued usage of SPOTIO's services.
Responsibilities
Customer Retention, Renewals & Expansion:
Customer Satisfaction, Health, and Relationship Management:
Product Expertise and Training:
Process Improvement:
Requirements
Preferred:
Benefits
SPOTIO Benefits: Start Day 1
Medical Insurance- SPOTIO pays 100% on the base plan
Dental and Vision Insurance- SPOTIO pays 75% on the base plan
401K with 3% company match
$750 Learning and Development Stipend per year
8 paid holidays + 3 weeks of PTO
Voluntary benefits (pet insurance, legal, accident)
24/7 EAP - Free Professional Counseling Services
WFH - Mon, Thur, Fri
SPOTIO Work Environment:
This position is hybrid. Expected to work onsite Tuesday and Wednesday with a choice to work from home on Monday, Thursday, and Friday.
SPOTIO Values:
Solve For the Customer: Know their goals, business, and how we help customers achieve a 10x ROI.
Play to Win: We lead the way to victory through ownership, urgency, and competitive mindset.
Make it Great: Be the best version of yourself for your family, team, customer and company.
We Know Where We Stand: Open, honest, and timely feedback with clear visibility to the metrics that matter.
Relationships Matter: Collaborate with team members, customers, and partners to accelerate success.
SPOTIO is firmly committed to the principle of equal employment opportunity. SPOTIO offers employment opportunities without regard to race, color, sex, age, religion, national origin, disability, U.S. military and or other prohibited bases of discrimination, both state and local. All aspects of the employment relationship (including recruiting, hiring, training, working conditions, compensation, promotion, discipline, and termination) are subject to this policy. Candidates must pass a pre-employment background check and drug screen.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas
Spotio