Customer Success Manager - SEO Saas Product

Single Grain Los Angeles , CA 90017

Posted 3 weeks ago

ClickFlow is a SEO product that helps websites increase their SEO traffic using SEO experiments. Currently we work with some of the largest sites in the world! We are looking for a highly motivated customer success individual that will grow with our business.

Go here to watch an overview of the product:

Given our business model, where our customers pay us over time, Customer Success is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our service. As such, we need a senior executive to own driving success for our customers. This role includes responsibilities for Customer Success activities (e.g., on-boarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.).


Increase renewal rates and reduce churn

Expand our revenue in accounts through cross-sell and up-sell

Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores

Drive new business growth through greater advocacy and reference-ability

Define and Optimize Customer Lifecycle

Map customer journey

Develop listening points in journey (e.g., usage, satisfaction, etc.)

Customer development

Standardize interventions for each point in journey

Define segmentation of customer base and varying strategies

Identify opportunities for continuous improvement

Learn from best practices in industry

Manage Customer Success Activities

Professional Services

Customer Support

Customer Success Management


Cross-sell / Up-sell



2+ years experience in customer-facing organizations

HUGE plus for SEO experience

Ability to manage influence through persuasion, negotiation, and consensus building

Ideally combined background of post-sale and sales experience

Strong empathy for customers AND passion for revenue and growth

Strong background in SaaS

Deep understanding of value drivers in recurring revenue business models

Analytical and process-oriented mindset

Demonstrated desire for continuous learning and improvement

Enthusiastic and creative leader with the ability to inspire others

To apply, include 'customer success is cool' in the subject, custom message or title or else your application will be disqualified

Excellent communication and presentation skills

Relevant Bachelors degree; preference for computer science or related degrees


  • Depends on the nature of the role. Please inquire.
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Success Manager

Chrome River Technologies, Inc

Posted 4 days ago

VIEW JOBS 11/8/2019 12:00:00 AM 2020-02-06T00:00 Customer Success Manager There's something in the water at Chrome River. Are you looking to join a fun, fast-growing, and innovative software company in Los Angeles that truly values its employees and their contributions? Chrome River is laser focused on growing our employees - we understand that happy employees make for happy customers. Come join us at The River! Join our Support team as Customer Success Manager! You will play a key role in ensuring that our customers' are getting the most value out of our platform and taking advantage of the offering in the best possible way. You will be a trusted adviser for Chrome River products. You possess strong propensity to build relationships and drive value through a consultative approach. You will also educate customers on how existing and new product features and functionality, including how it can contribute to their business objectives. You are a thought leader, negotiator, and consultant with our customers' interests at the forefront. With your expertise in conducting churn analysis and calculating MRR (Monthly Recurring Revenue) retention you will help components of Chrome River. What you'll do Operate as the point of contact and work closely with customers to ensure customer satisfactionOrganize and run customer user groups around the worldMaintain reference information for SalesCreate awareness around big initiatives that a customer has going on and making sure that Chrome River is properly supporting those initiativesExecutive Business Reviews (EBRs) on quarterly or bi-annual basisCustomer point of escalation if neededConduct product training and best practice webinars and seminarsGather feedback from customers, study other customer success programs and analyze customer data to identify the best practicesMeasure customer satisfaction through various methods like CSAT and NPSCreate policies and procedures that optimize the customer experience What we're looking for Bachelor's degree in Business Administration or similar fieldMinimum of 3 years' professional, customer-facing experience in a SaaS-based company with project management experienceEffective, clear communication skills in English, both written and spoken Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutionsStrong experience in using SalesforceProficient in Microsoft Office Suite, specifically Excel and PowerPointExcellent presentation skillsTechnical aptitude and ability to learn software programsAbility to adapt well to quickly changing prioritiesExcellent follow-up skills to ensure client expectations and deadlines are metDeep understanding of the financial processes around expense reporting and accounts payable is highly preferred Since 2007, we have exploded into the marketplace, earning accolades from Inc. 5000, the Deloitte Technology Fast 500 and the LA Business Journal. We are expanding in the U.S., globally, and are always looking for talented, clever, innovative and out-of-the-box thinkers to help drive our growth. If you want to join a company that leads by example and is a leader in cloud-based and mobile financial software solutions, we'd love to hear from you! US-based positions: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Chrome River Technologies, Inc Los Angeles CA

Customer Success Manager - SEO Saas Product

Single Grain