Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Success Manager

Expired Job

Rx Savings Solutions Overland Park , KS 66204

Posted 2 months ago

We are looking for a dynamic self-starter to join our team as a Customer Success Manager. The role will be responsible for developing Customer relationships that promote retention and loyalty. This leader will bridge the Customer and RxSS to ensure satisfaction and engagement. Successful canddiates will have the following skills and experience:

  • A core communication/liaison ability (written, verbal and face-to-face)

  • Represent RxSS and position our value

  • Represent Client back into RxSS to deliver value

  • Ability to project manage varied and complex issues

  • Client facing issue tracking and facilitation (email/conference calls)

  • RxSS facing issue tracking and facilitatio

  • Ability to facilitate operational development

  • Processes that require something new with scale

  • New processes that are uncovered because of scale

  • Ability to obtain and interpret data to develop the Client State (past, present and future)

  • Standard and Custom Reporting

  • Developed into a narrative to describe what, why and where we go next

  • Ability to take each Client's unique needs and build a personalized plan

  • Operational categories, like (Member Services, Marketing, Reporting, Product)

  • Client Engagement (Cadence, Content, Tactics)

Other Qualification include:

  • Minimum 5 years of experience in an account management, customer success management, or another relevant sales role.

  • Minimum of 2 years experience in a project management role.

  • Minimum of 1 year experience in a sales leadership role.

  • Strong business acumen with the ability to analyze data to make sound decisions.

  • Develop and maintain effective internal partner relationships and relationships with customers so that objectives can be achieved.

  • Expert negotiation skills specifically with managing client feedback and requests.

  • Clear understanding of Customer Success sales processes and customer lifecycles.

  • Moderate to advanced skill level using applications such as Microsoft Excel, Power Point, and Word.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Success Manager


Posted Yesterday

VIEW JOBS 7/22/2018 12:00:00 AM 2018-10-20T00:00 Description Zoom is the world leader in video communications with the highest customer satisfaction in our industry. We have been expanding rapidly since our Series D investment from Sequoia at a $1 billion valuation. Zoom was recently awarded the 5th Best SMB Company to Work for in the United States by Glassdoor (based on anonymous employee reviews). Now is the time to join our team of motivated and passionate people as Zoom grows to provide frictionless communications for businesses and organizations across the world. Visit and follow us on Twitter (@zoom_us) and Facebook (Zoom Video Communications). We are looking for an amazing Customer Success Manager (CSM) to join our Overland Park, KS team. The ideal candidate will build strong relationships with customers ensuring successful deployment of Zoom products and services. Your efforts will drive customer satisfaction and happiness. Responsibilities: * The CSM is the Trusted Advisor, manages deployment, and product adoptions for customer accounts * Develop and maintain long-term relationships with stakeholders within assigned accounts * Conduct on-going account meetings to communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality and communicate new feature releases * Plan and conduct on-boarding and training for new customers * Closely manage and nurture accounts to identify and eliminate risk attribution * Create and deliver monthly reports to highlight customer successes and provide on-going recommendations for further optimization * Analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed * Collaborate with key internal stakeholders with demonstrated ability to take direction and produce required results * Minimum of 3+ years experience and a proven track servicing strategic accounts * Previous experience working in a Client or Customer Success role within one of these industries: cloud/SAAS and audio video venders * Ability to demonstrate account portfolio planning competency, ability to prioritize work and strong time management skills are required * Possess excellent verbal and written communication skills, including ability to present to executive and key decision makers * CRM experience with preferred * Ability to deliver customized presentations and demonstrations via web conference * BA/BS degree or equivalent work experience * Strong product knowledge of Video / Audio Collaboration with ability to articulate how to best use and deploy the service * Strong acumen of software industry * Great interpersonal skills with a positive attitude Check us out with a free download: Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual's age, race, color, gender, religion, national origin, sexual orientation, disability, veteran status. Our combined differences are what make us Zoom! Zoom Overland Park KS

Customer Success Manager

Expired Job

Rx Savings Solutions