Customer Success Manager

Rx Savings Solutions Overland Park , KS 66204

Posted 2 months ago

Position Summary:

We are looking for a dynamic self-starter to join our team as a Customer Success Manager. The role will be responsible for developing Customer relationships that promote retention and loyalty. This leader will bridge the Customer and RxSS to ensure satisfaction and engagement. Successful canddiates will have the following skills and experience:

  • A core communication/liaison ability (written, verbal and face-to-face)

  • Represent RxSS and position our value

  • Represent Client back into RxSS to deliver value

  • Ability to project manage varied and complex issues

  • Client facing issue tracking and facilitation (email/conference calls)

  • RxSS facing issue tracking and facilitatio

  • Ability to facilitate operational development

  • Processes that require something new with scale

  • New processes that are uncovered because of scale

  • Ability to obtain and interpret data to develop the Client State (past, present and future)

  • Standard and Custom Reporting

  • Developed into a narrative to describe what, why and where we go next

  • Ability to take each Client's unique needs and build a personalized plan

  • Operational categories, like (Member Services, Marketing, Reporting, Product)

  • Client Engagement (Cadence, Content, Tactics)

Other Qualification include:

  • Minimum 5 years of experience in an account management, customer success management, or another relevant sales role.

  • Minimum of 2 years experience in a project management role.

  • Minimum of 1 year experience in a sales leadership role.

  • Strong business acumen with the ability to analyze data to make sound decisions.

  • Develop and maintain effective internal partner relationships and relationships with customers so that objectives can be achieved.

  • Expert negotiation skills specifically with managing client feedback and requests.

  • Clear understanding of Customer Success sales processes and customer lifecycles.

  • Moderate to advanced skill level using applications such as Microsoft Excel, Power Point, and Word.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Lead Success Advocate (190195)

Johnson County Community College

Posted 1 week ago

VIEW JOBS 9/8/2018 12:00:00 AM 2018-12-07T00:00 The Success Advocate serves as the front line point of contact in the Student Success Center. The Success Advocate is responsible for assisting students with the college enrollment process and encouraging them to become more self-reliant by orienting them to college policies, procedures, resources, and technology. They help facilitate student learning to ensure students are successful in navigating the complexities of the enrollment process from admission through graduation. The Success Advocate builds relationships with students, encourages them to actively engage in the community of JCCC and connects them with resources as needed to promote goal completion. Job Objectives * SERVE AS COHORT MANAGER FOR STUDENT SUCCESS – Provide expertise in the enrollment process to a defined group of both new and continuing students. Research and resolve barriers to student goal achievement. Appropriately refer students to other departments on campus as needed to facilitate student connections with resources. Help cohort of students identify and develop an action plan to achieve their academic goals, then track the progress of each student until their goals are completed. Assist students in identifying and overcoming obstacles and barriers. Provide follow up services when appropriate to ensure student engagement and retention. * FACILITATE STUDENT LEARNING BY ORIENTING STUDENTS TO THE ENROLLMENT PROCESS, COLLEGE POLICIES, TECHNOLOGICAL TOOLS, AND CAMPUS RESOURCES – Act as the student's accountability partner by providing instruction, guidance and assistance to students regarding the enrollment process, college policies, and tools needed to navigate their college path. Introduce students to available campus resources to facilitate student learning and empower students to successfully engage in their college experience. * PROVIDE AND RECEIVE PAPERWORK RELATING TO THE ENROLLMENT PROCESS – Provide forms and information to students upon request. Receive forms returned by students in accordance with college policies. The responsibilities described represent the primary responsibilities of the job. Other responsibilities may be assigned by the supervisor as warranted by business needs. The incumbent is expected to do all assigned responsibilities. Required Skills Required Skills * Bachelor's degree in an appropriate field required. * Attention to detail, excellent interpersonal communication skills, critical thinking skills and the ability to maintain the confidentiality of student information required. * Must be able to communicate institutional policies and procedures clearly and accurately. Required Experience Required Experience * One year of experience working with student records or other confidential materials. * General computer, data entry, and web knowledge required. * Data entry experience and ability to type accurately. Preferred Qualifications * Previous experience with Community College/Higher Education Student Services area. * Experience working with college students of diverse populations. * Experience working with Banner student information system. * Windows and large data base experience. * Multi-lingual applicants with conversational ability encouraged Benefit Information: Click here for a summary of our benefit information. For a summary of our adjunct faculty compensation, click here. Every employee of the college is expected to treat all members of the college community with dignity and respect demonstrating professional, courteous and respectful behavior and engage in constructive conflict resolution, when needed. Disclosures: In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting. Johnson County Community College welcomes the application of any qualified candidate and does not discriminate on the basis of sex, race, color, national origin, disability, age, religion, genetic information, marital status, veteran's status, sexual orientation, or other factors that cannot be lawfully considered. If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email. For a summary of all disclosures (Background check, Clery Act, ADA, EOE, etc) refer to the links on our Career page. Johnson County Community College Overland Park KS

Customer Success Manager

Rx Savings Solutions