Customer Success Manager - Regulatory

Customer Success Manager

• Regulatory

Department: Customer Success

Employment Type: Full Time

Location: Denver Headquarters

Compensation: $80,000 - $100,000 / year

Description

Project Canary is a climate technology company offering an enterprise data platform that helps energy companies improve and report on their emissions footprint. Project Canary builds high-fidelity sensors, ingests data from various other technologies and sources, and leverages proprietary analytics and models to deliver insights that operators can act on to reduce emissions. The data-driven technology enables energy operators to stop leaks faster, reduce risk, streamline reporting, and differentiate their operations for key stakeholders.

Key Responsibilities

• Understand and stay educated on the changing regulatory requirements impacting the Oil and Gas industry.

• Manage customers with regulatory requirements, ensuring Project Canary delivers timely and complete information, easing the burden of these requirements for our customers.

• Ensure compliance with Colorado Department of Public Health and Environment's (CDPHE) Reg 7 by annotating downtime, alerts and creating monthly reports.

• Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships based on excellence.

• Maintain a broad and in-depth knowledge and understanding of existing and developing company technologies to unlock opportunities for customers.

• Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery .

• Accelerate customer adoption through education, enablement, and regular business meetings.

• Manage time efficiently and align and engage required Customer and Project Canary teams to exceed customer expectations.

• Build strong, trusted, and influential relationships with strategic customers, business development and the Organization.

• Experience managing and prioritizing multiple customer requests in a fast-paced environment, including timeline scoping and effective re-prioritization.

• Drive the effective execution of customer requests and expectations through applied project/ program management.

• Responsible for knowing, understanding, and communicating customer health regularly, including performance, opportunities, and challenges.

• Develop and deliver external Quarterly Business Reviews (QBRs) for customer accounts to highlight performance and value of Project Canary solutions in their operations.

• Collaborate effectively with key roles in other Project Canary teams (e.g Product, Business Intelligence, Sales, Marketing, etc.) to deliver full enterprise value to our customers.

• Responsible for acting as an agent of our clients by communicating with regulatory agencies, primarily the Colorado Department of Public Health and Environment

• Air Pollution Control Division.

• Responsible for day-to-day management and execution of Customer Success programs: the objectives and goals required to achieve metric improvements.

Skills, Knowledge and Expertise

• 3+ years of experience managing projects of increasing complexity and scale.

• 1+ years of experience in regulatory affairs in an energy industry related role or application (oil and gas, utilities, petrochemicals).

• Bachelor level of education or equivalent level of applied work experience in a similar role

• Alignment and commitment to Project Canary's business purpose and corporate mission

• Familiarity of SaaS based solutions and services (preferably in the Oil and Gas industry)

• Familiarity with or demonstrated ability to learn various software used to support customer success activities (e.g. Salesforce, Jira, Confluence, etc.)

• Some experience or exposure to managing support and onboarding initiatives, and proven ability to guide customers through adoption of new technology solutions.

• Strong interpersonal skills that establish Trusted Advisor relationships with clients

• Strong organizational/time management skills and the ability to manage multiple projects simultaneously

Nice to Have Qualifications

• Experience in a customer facing commercial role.

• Direct experience complying with Colorado Reg 7 requirements.

• Master level education in a commercial or technical field applicable to Project Canary's business and mission.

• Strong foundation in Environmental, Societal, and Governance (ESG) principles and concepts with the ability to connect them to customer value propositions.

• Strong analytical capabilities utilizing various business intelligence tools and data sets.

• Experience organizing and driving continuous improvement in customer service through CRM platforms like Salesforce.

• Project Management Professional (PMP) certification

Benefits

• Salary range: $80,000 - 100,000 annual base

• Hybrid work environment (at least 3 days/week in Denver office)

• Health, dental, and vision insurance with low deductibles and premiums paid by company 99% for self and 50% for dependents and/or spouse

• 401K with company match (no vesting period)

• Opportunity for equity ownership

• Student loan assistance

• Unlimited PTO (minimum rule of taking at least 3 weeks off in a year)

• Company sponsored wellness days (ski/snowboard days and more)

• 12 weeks of fully paid parental leave (gender neutral) including adoptions

• Flex Choice Monthly Stipend - choice between parking, public transportation, or wellness assistance

• Dog friendly office environment