Customer Success Manager

Quotient Technology Inc. New York , NY 10007

Posted 2 months ago

Quotient Technology is hiring a Customer Success Specialist who will build strong relationships with brands to grow existing business and encourage new opportunities while delivering amazing insights that lead to better marketing, client satisfaction, and continued growth. In this role you will support our sales team to create client specific solutions in a fun, fast paced, high growth environment.

In this role you will partner with clients and internal cross-functional teams (campaign managers, sales directors, and more), acting as the face of Quotient to our clients, and the clients' representative within Quotient. You'll be balancing all of the core skills of a client service ninja: building relationships, showing marketing opportunities, solving problems, selling innovation, and educating clients on content marketing trends. The person in this role is able to think broadly and strategically to deliver insightful recommendations while keeping an eye on the details.

What you'll do:

  • Work directly with sales leaders and clients to provide support with day to day tasks and optimizations

  • Secure campaign renewals and new opportunities

  • Reconcile the Bookings report vs. SFDC and report the discrepancies and adjustments with Sales Operations

  • Client contact on billing related issues (Invoicing questions, billing triage, etc.)

  • Manage Opportunities in SFDC

  • Run reports (including custom) on campaign performance and provide insights and next steps.

  • Manage the Forecast entry and administration given guidance and direction from the Sales Director

  • Develop and create Annual Plans given guidance from Client and Sales Director

  • Collaborate with internal support teams (ex. Marketing, Finance, Legal and Operations) to provide the best delivery and support to our customers

  • Understand, embrace and leverage our full suite of product solutions (Promotions, Shopper, Media, Data, etc.) to be consultative and bring the right solutions to our customers. Use data to build a compelling story to clients about our value proposition

What You'll Bring:

  • BA/BS degree. Business, Marketing, Advertising or other related field. Or equivalent work experience

  • 1-3 years of experience with the following: Agency or Brand background, CPG or Retail verticals, digital media knowledge and previous, proven sales support experience

  • Previous consultative selling experience in Retail and Shopper Marketing, Retail and Shopper Media, Media Brand Marketing, Agency Marketing and/or outside sales experience in CPG strongly preferred

  • Solid understanding of Shopper Marketing planning and program development, including key marketing and promotion initiatives

  • Passion for selling and creating value for customers, deep understanding of industry level data media buying, and client ROI

  • Ability to remain focused and flexible during rapid change

  • Attention to detail, confidence, and a can-do attitude

  • Digging into data analytics to uncover meaningful insights for your client's business

  • Creative storytelling with brand content marketing

  • Inquisitive nature to go deeper and ask why

  • Excellent verbal and written communication

About Quotient Technology:

Quotient Technology Inc. (NYSE: QUOT) is the leading digital promotions, media and analytics company using proprietary data to deliver personalized digital coupons and ads to millions of shoppers daily. Our core platform, Quotient Retailer iQ, connects to a retailer's point-of-sale system and provides targeting and analytics for consumer packaged goods (CPG) brands and retailers. Our distribution network also includes our app and website, thousands of publishing partners and, in Europe, the Shopmium mobile app. We serve hundreds of CPGs, such as Clorox, Procter & Gamble, General Mills and Kellogg's, and retailers like Albertsons Companies, CVS, Dollar General, Kroger and Walgreens. We operate Crisp Mobile, which creates mobile ads aimed at shoppers, and Ahalogy, a leading influencer marketing firm. Founded in 1998, Quotient is based in Mountain View, California, with offices across the U.S., in Bangalore, India; Paris and London. Learn more at, and follow us on

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Success Manager


Posted Yesterday

VIEW JOBS 10/17/2019 12:00:00 AM 2020-01-15T00:00 <p>Our Customer Success Manager will be critical to the success of our organization through the creation of best practices, fostering client relationships, driving solutions and satisfaction across clients. This role will lean on the expertise of understanding how to leverage social analytics to address all questions both strategic and non-strategic in nature. This role would report to the Head/VP of Customer Success. This position provides huge growth opportunities for driven, successful individuals.</p><p><br></p><p><strong>MISSION CRITICAL DUTIES AND RESPONSIBILITIES:</strong></p><ul> <li>Serve as key contact and subject matter expert to multiple clients in your portfolio</li> <li>Build presentations and reports by analyzing social data and extracting insights to help your clients make better business decisions</li> <li>Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster partnership</li> <li>Responsible for updating, presenting and executing monthly ‘Account Plans’. The Customer Success Manager will work closely with the Account Manager on this but will be responsible for facilitating this monthly process</li> <li>Interface and communicate effectively with multiple cross-functional departments</li> <li>Act as a trusted advisor, thought leader, and subject matter expert to your clients</li> <li>Cultivate productive senior-level client relationships</li> <li>Promote client engagement, loyalty, and retention</li> <li>Partner with Account Manager and Head/VP of Customer Success on initiatives and team projects</li> <li>Act as a liaison and manage client partnerships alongside executive team to ensure clients’ needs are being met; coordinating amongst Sales, Product and Finance teams</li> <li>Keep all clients’ needs, questions, contract information, and actions up-to-date</li> <li>Combine analytical rigor with creative problem-solving skills</li> <li>Collaborate with internal teams, working together to keep projects on track and resolving issues/clarifying data requirements as needed</li> </ul><p><strong>Requirements</strong></p><ul> <li>Bachelor’s Degree required, MBA is a plus</li> <li>3+ years of work experience that includes analytical/research experience</li> <li>High level of comfort with numbers and statistics, experience in analyzing large amounts of data, and an ability to consolidate and translate that data into business insight</li> <li>Passionate about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned clients</li> <li>Expert Excel and PowerPoint skills are a must</li> <li>Excellent written, presentation, management, listening and interpersonal skills</li> <li>Strong problem-solving skills</li> <li>Ability to manage and develop ongoing client relationships</li> <li>Ability to operate independently</li> <li>Self-motivated, fast learner, and team player willing to help others</li> <li>Proactive, independent thinker with high energy/positive attitude</li> </ul> Shareablee New York NY

Customer Success Manager

Quotient Technology Inc.