Customer Success Manager

Prime Roots is on the lookout for a Customer Success Manager who is deeply passionate about driving change in the plant-based food industry. This individual will play a pivotal role in advancing in-store excellence and consumer engagement through creative merchandising, comprehensive data analysis, and innovative promotional strategies. The position is crucial for shaping the consumer journey, enhancing brand visibility, and ensuring the success of our products in retail environments.

Key Responsibilities:

• Strategic In-Store Execution: Craft and implement merchandising strategies to elevate the customer experience and amplify brand presence. Organize and lead consumer and store events to stimulate engagement and promote product discovery.

• Promotional Management: Develop and oversee promotional campaigns to boost brand awareness and sales. Ensure that promotions are well-coordinated, timely, and effectively communicated to both retail partners and consumers.

• Resource Management and Team Leadership: Manage logistics for all marketing materials, ensuring the success of in-store and promotional activities. Recruit, train, and supervise internal and external teams, including brand ambassadors, aligning efforts to achieve marketing objectives.

• Client Relationship Management: Build and maintain robust relationships with retail partners, offering comprehensive support for merchandising, promotions, and logistical challenges. Use these partnerships to identify growth opportunities and expand product reach.

• Store Launches and Success: Spearhead new store launches, guaranteeing a smooth introduction of Prime Roots products into new markets. Monitor store performance, devising strategies for continuous success and expansion.

• In-Store Support and Training: Provide ongoing support and training for retail staff to ensure they are well-informed about Prime Roots products and promotions. This includes creating training materials, conducting workshops, and offering in-store assistance to enhance sales effectiveness.

• Collaboration and Communication: Work closely with the sales, marketing, and product development teams to synchronize strategies and deliver comprehensive partner support. Facilitate cross-team communication to leverage feedback and foster product and service improvements.

• Performance Analysis and Reporting: Utilize consumer insights and sales data to compile comprehensive reports on account performance, promotional efficacy, and market trends. Apply insights to improve strategies and in-store implementations.

• Consumer Insights and Data Analysis: Analyze consumer behavior and sales trends to steer marketing strategies, improve customer experiences, and anticipate market movements. Conduct detailed data analysis to evaluate campaign performance and refine marketing initiatives.