Customer Success Manager - OR, CA, HI, WA, CO

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Description

Are you a self-motivated, hands-on individual looking to do something passionate and meaningful with your career? Join us as we open a world of possibilities.

We are currently seeking a Customer Success Manager to join our dynamic and growing team!

• Full-Time, Exempt Position
• Remote role- Must be in CA, HI, OR, WA, or CO
• Growth & Development Opportunities

About Us

The Center for Social Dynamics (CSD) is an organization providing services to those with developmental delays, including autism. Our mission is to open a world of possibilities for individuals with Autism and other developmental needs through science, compassion, and humility.

We are grounded in our values of Transparency, Respect, Understanding, & Excellence (TRUE), which guide our efforts as a respected & growing employer and industry leader. Our people and programs deliver personalized, professional, evidence-based behavioral and developmental services to each participant and provide peace of mind to caregivers that their loved ones are in the right hands.

About the Opportunity

As a Customer Success Manager, you will play a critical role in ensuring the delivery of exceptional ABA services, maintaining high levels of client satisfaction, driving contract renewals, and identifying opportunities to expand services. You will collaborate closely with clinical, operational, and administrative teams to ensure alignment with district needs and priorities.

Duties & Responsibilities

• Serve as the primary point of contact for assigned school districts, ensuring ongoing satisfaction with CSD services.
• Develop and maintain strong relationships with key stakeholders, including Special Education Directors, Superintendents, and other district leaders.
• Conduct regular check-ins (monthly or quarterly) to review service delivery, address concerns, and align on district goals.
• Respond promptly to client inquiries, resolving issues with a solution-oriented approach.
• Collaborate with clinical and operational teams to ensure services meet or exceed district expectations.
• Monitor key performance indicators (KPIs) for service delivery and provide data-driven updates to districts.
• Proactively identify and address challenges or gaps in service, ensuring continuous improvement.
• Prepare and present quarterly reports to districts, highlighting student progress, service impact, and outcomes.
• Track and document client interactions, service updates, and contract details using CRM tools.
• Collaborate with internal teams to align district goals with CSD's service capabilities.
• Meet and exceed key performance goals, including:
• 95% district contract renewal rate
• 2-3 upsell opportunities per quarter
• Regular engagement through monthly check-ins
• Additional job duties as assigned

Requirements

Experience & Qualifications

• Bachelor's degree in education, business, psychology, or a related field (Master's preferred), or equivalent experience.
• 3-5 years of experience in account management, customer service, or a related role, preferably working with school districts.
• Strong knowledge of NPA services (ABA therapy), Department of Education regulations, and special education funding streams.
• Proven ability to manage client relationships, drive renewals, and identify upsell opportunities.
• Strong communication, problem-solving, and negotiation skills.
• Experience using CRM systems to track client engagement and service delivery.
• Computer proficiency required.

Benefits & Perks

As part of the CSD team, you'll enjoy:

• Competitive compensation: $95,000 annually
• Bonus eligibility
• Paid time off (PTO)
• 401k
• CSD-issued cell phone
• Free college or tuition reimbursement through our Dreams Come True program
• Opportunities for professional growth

Physical Requirements

• Frequent sitting, typing, and computer work.
• Occasional walking, bending, reaching, and lifting (up to 20 lbs).
• Occasional driving for client or team meetings.

Join Us!

If you're looking to be part of a passionate team dedicated to making a difference in the lives of individuals with autism and other developmental needs, we'd love to hear from you.

CSD is a proud equal opportunity employer. All applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

About Our TRUE Values

At CSD, we uphold our core values in everything we do:

• Transparency- We operate with integrity and openness.
• Respect- Every team member and client is valued.
• Understanding- We practice empathy and collaboration.
• Excellence- We are committed to continuous growth and innovation.