Customer Success Manager

Ogury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people.

We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data, which is meticulously collected and crafted from millions of self-declared customer surveys, enriched with billions of impactful data points, and refined by AI. This results in audience insights and performance not available through any other AdTech platform.

Founded in 2014, Ogury is a global organization with a diverse team of 500+ people across 17 countries.

At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday.

Together we're changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong.

About the role:

We are seeking a Customer Success Manager to be part of the journey at Ogury, a scalable and international company specialized in the mobile advertising ecosystem.

You will be part of an international team with great values, selling an innovative and booming product worldwide and for new markets. You will be the referral of the client satisfaction, you will assist them in their mobile media strategies and you will monitor the clients accounts in order to help them to grow up and fidelize them.

You'll be partnering with sales for growing and nurturing a portfolio of customers for the Benelux market by understanding their goals and needs and identifying opportunities for growth to realise re-booking and up-selling.

What you will be doing:

• Management of a client portfolio with your Sales Team

• Creation of Proposals & Media Recommendations for your clients

• Monitoring and analysis of campaigns as part of key advertisers' portfolio

• Management of rebooking campaigns; upsell directly with the clients

• Troubleshooting, in collaboration with the Adops teams

• Participation in workshops and Quarterly Business Reviews with key clients

• Creation of end of campaign reports with your analysis and present back to clients

• Updating your knowledge of all Ogury's solutions

• Insights Analysis for Client Recommendations

About you:

• You have a strong appetite for advertising, digital technologies, mobile ecosystem

• You are rigorous, detail oriented, comfortable with numbers and have strong analysis abilities & relational skills

• Experience within an advertising agency/ Adtech company / Ad Network

• You thrive working with clients and are a confident presenter

• You always want to move forward, you are proactive in your job

• You speak English fluently and ideally you also speak Dutch. French is a bonus

• Programmatic knowledge is key

Benefits vary by locations but you can expect:

Competitive salary with a bonus, paid quarterly.

Flexible approach to working hours and location.

Keeping our Ogurians happy and healthy is a priority for us, so we offer access to both physical and mental health and wellbeing benefits.

Holiday allowance.

Pension scheme (with a 9% employer contribution).

Free parking spots at the office.

An NS business card (for public transport) and a travel allowance.

A very modern and bright office location in Amsterdam, overseeing the Houthavens.

At Ogury we are a group of creative thinkers and action-takers that thrive in a diverse and inclusive workplace.