Customer Success Manager

National Research Corporation Lincoln , NE 68501

Posted 3 weeks ago

At NRC Health, we promise to help our customers bring human understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same human understanding to each other. Come where culture is everything.

As an associate, you:

Innovate with us to move healthcare forward.

Give back to the community with volunteer time off.

Fit your role and do what you love.

Grow and develop along a career path designed by you.

Support one another no one says, "That's not my job."

Play hard at beer:30 and team outings we have a lot to celebrate.

Let life happen with 4+ weeks time off, a flexible work environment, and dress for your day attire.

Live healthy with a comprehensive healthcare plan and wellness program.

Who we want

  • Do you build great customer relationships that inspire loyalty?
  • Do you have a passion for delivering amazing customer experiences?
  • Do you want to make a difference in healthcare?
  • Do you have a gift for articulating value and finding solutions that meet customer's needs?
  • Do you possess exceptional communication skills?

What you will do

As a Customer Success Manager, you will partner with healthcare organizations and provide innovative solutions designed to help our customers understand the totality of how their organization is experienced by the people they serve. You will be responsible for developing relationships with customers that promote portfolio development, expansion, retention and loyalty. You will have the opportunity to present meaningful insights to our customers through dynamic presentations. Additionally, you will devise and facilitate Customer Success plans based on your in-depth knowledge of the customer's organizational goals.

What you need

  • Bachelor's Degree Required

  • Ability to travel 10-40% of the time

  • Excellent verbal, written and interpersonal communication skills with a demonstrated interest in and aptitude for customer service and sales

  • Effective presentation and facilitation skills

  • Strong organizational skills, as well as the ability to prioritize, strong attention to detail, accuracy and follow-through

Have Purpose. Think Boldly. Feel Connected. Be Understood.

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Customer Success Manager

National Research Corporation