Customer Success Manager - Micros/Simphony POS (Bilingual IN English & Spanish)

Customer Success Manager

• MICROS/Simphony POS

Location: Miami, FL

No visa sponsorship is available for this position

MUST BE BILINGUAL IN ENGLISH & SPANISH

Oracle Food & Beverage Solutions focus on the Restaurant and Food Service market and deliver fast, efficient service with centralized POS (Point of Sales) software and hardware, we build inspired loyalty programs and offers, and keep costs under control with reporting and back-office solutions.

The team is looking for a Customer Success Manager who will work onsite at a high value, Food and Beverage SaaS account 3-5 days a week to drive success planning, business success and operational success. The ideal candidate is a highly technical, Senior level problem solver with experience in the Food and Beverage/ Hospitality or SaaS industries; however training is available.

Preferred Qualifications/ Skills:

• 5+ years of experience working with Small-Medium or Enterprise scale customers

• Proven track record of developing and nurturing lasting customer relationships

• Excellent communication and presentation skills, with the ability to articulate complex concepts in a clear and actionable manner

• Experience problem-solving and presenting solutions to complex business challenges effectively

• Ability to collaborate effectively with cross-functional teams in a fast-paced environment

• Aptitude for technical software

An ideal Candidate also:

• Has Perseverance: Customer Success is an evolving target and a Customer Success Manager must be able to be persistent and agile with that fluidity

• Thrives on knowledge: Oracle Food & Beverage Solutions provide a multitude of innovations for our customers, a Customer Success Manager does not need to know every technical detail but should thrive on understanding how those solutions transform the customers' business

• Is Self-Motivated: Inspired to perform well without outside help

• Has the Ability to Make an Impact: Is capable of transforming customer emotion into qualitative and quantitative feedback in order to drive change and resolution within Oracle

Career Level

• IC4