Customer Success Manager

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, we are seeking a motivated, career and team-oriented Customer Success Manager in support of the U.S. Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Continuous Diagnostic & Mitigation (CDM) Data Services Program. The CDM Data Services Program is a critical component of CISA's national effort to ensure the defense and resilience of cyberspace. This is a remote position where the candidate can work from any location within the United States provided, they are able to work on an eastern time zone schedule.

The CDM Data Services Program mission is to provide a standardized platform to collect, transform, and integrate cybersecurity data from relevant authoritative data sources into a coherent data, delivering actionable information into Agency and Federal Dashboards to identify risk areas in support of mitigation as well as to facilitate coordinated agency and national response to cyber-threats.

Responsibilities include, but are not limited to:

• Dedicated Agency-dedicated resource responsible for applying project management skills experience supporting the implementation of ManTech's technical and integration solution.

• Effective application of system development frameworks and methodologies (i.e. Agile, Waterfall, SCRUM), including support of technical delivery throughout the project lifecycle, maintaining quality, budget and schedule targets.

• Assign and oversee the daily tasks of technical personnel ensuring active management and progress towards established milestones.

• Manage, direct, and lead technical delivery in accordance with the DHS Systems Engineering Lifecycle (SELC) and industry best practices.

• Plan, organize and manage a portfolio of projects for successful performance and value-add delivery within technical scope.

• Hold regular technical team meetings to determine progress and address any questions or challenges regarding project delivery.

• Responsible and accountable for consulting and strategic support to DHS and Agency clients as new requirements and business needs are identified by leading or assisting with alternative analysis, recommendations and/or proposals as needed.

• Analyze, synthesize, and communicate technical actions, issues, and risks, in support of internal and client reporting.

• Assess project issues and develop resolutions to meet productivity, quality, and client-satisfaction goals and objectives.

• Able to present difficult technical topics with a variety of stakeholders including OCIO senior leadership.

Basic Qualifications:

• A minimum of (5) five years of project management experience

• Understanding of industry best practices specifically related to ITIL Foundations, System Development Lifecycle (i.e., Agile Framework or Waterfall Methodology).

• Able to lead and oversee multiple projects across diverse skill sets and stakeholders, defining expectations and completing deliverables and objectives that deliver value and achieve continuous customer satisfaction results.

• Exceptional customer focus and bias for action.

• Able to manage in dynamic, fast-moving enterprise environments.

• Strong experience with resource planning and resource management in a matrixed-resource environment.

• Excellent oral and written communication skills with proven success in collaboration and relationship building. Able to build and maintain direct and effective relationships across ManTech's project teams supporting the program as well as Agency stakeholders.

• Able to recognize and capitalize on opportunities for improvement that lead to increased customer satisfaction while respecting project constraints.

• Critical thinking, stakeholder management and negotiation skills. Ability to build consensus and buy-in to arrive at the best-case scenario for stakeholders with competing priorities.

• Able to effectively work in a matrix environment mentoring a team of professionals responsible for engineering, operation, maintenance of IT applications and tools.

• Experience with technical system development, system solution implementation and/or system integration.

Preferred Qualifications:

• A bachelor's degree in a technical discipline

• Certifications: PMP, ITIL Foundations, Scrum Master, or similar certifications Security-related (e.g., CISSP, CISM, etc.)

Security Clearance:

• Must be a U.S. citizen (non-dual citizenship)
• Able to obtain and maintain a DHS Suitability/Entry on Duty (EOD)

Physical Requirements:

• Must be able to be in a stationary position more than 50% of the time

• Must be able to communicate, converse, and exchange information with peers and senior personnel

• Constantly operates a computer and other office productivity machinery, such as a computer

• The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations

• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.