Customer Success Manager (K-12 Education Project Manager)

Renaissance El Paso , TX 79910

Posted 6 days ago

About Us:

Renaissance is the leader in K-12 learning analytics------enabling teachers, curriculum creators, and educators to drive phenomenal student growth. Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters------creating energizing learning experiences in the classroom. Founded by parents, upheld by educators, and enriched by data scientists, Renaissance knows learning is a continual journey------from year to year, and for a lifetime.

For more information, visit

The Renaissance Community Project Manager is responsible for organizing, updating, and communicating project activities with stakeholders in the district and community. The Coordinator supports the citizens of the surrounding area to understand and gain access to needed services related to the district project. This is achieved through regular communication, collaboration, planning, scheduling, resourcing, and implementing multiple initiatives and efforts with guidance from district leadership, community stakeholders and the Director of Customer Success. The work of the Community Project Manager will touch all efforts between school and community leadership and Renaissance. Examples of responsibilities include capacity-building implementation support for the district, data review, and guiding users to proficiency in the integration of the technology and promotion activities to include community leadership. The Community Project Manager will also assist the team with additional project tasks and implementation services.

Essential Responsibilities:

  • Represent the team on cross-functional projects

  • Document the project (including specifications, reviews, decisions, changes) and work with multiple stakeholders to make and meet milestones

  • Create implementation goals and project plans while working with internal and external groups

  • Manage the project to ensure that large-scale or quick turn-around projects and programs stay on track to meet established goals

  • Build, nurture and sustain community relationships

  • Organize community efforts to support work within the schools to meet established goals

  • Communicate with all community and district stakeholders to keep them informed and moving in a unified direction

  • Define project metrics and conduct ongoing data collection and analysis for reporting

  • Provide consulting services to employ data-driven decision making

  • Deliver ongoing coaching and mentoring to leverage teachers' instructional potential

  • Research and identify potential solutions to address challenges or barriers to success for assigned projects

  • Assemble resources (including assets and people) as needed on cross-functional teams and projects

  • Establish and follow strong procedures and processes for project development that affects multiple groups

  • Plan, schedule, and implement new objectives and projects as required

  • Follow through in implementing plans and proactively suggest modifications as needed

  • Provide Professional Development toward best practices of technology-based learning in a variety of settings including: classrooms, labs, centers, and home to school programs for a variety of learner populations

  • Collaborate in the development, creation, and implementation of additional professional services as identified by customer needs

  • Complete additional assigned tasks on a timely basis

  • Bilingual (Spanish) required

  • BS/BA required; Master's degree in education preferred

  • 2+ years of experience in managing educational projects

  • Project management experience and related course-work

  • Ability to lead without direct authority and with minimal guidance in a deadline driven environment

  • Ability to set priorities and manage multiple projects

  • Expertise in standardized implementation and documentation processes

  • Knowledge of adult learning theory

  • Ability to effectively teach and coach adults

  • Creation, organization, and delivery of multiple forms of professional development

  • Effective presentation and interpersonal skills

Experience in organizing community events a plus

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Customer Success Manager (K-12 Education Project Manager)