Customer Success Manager (K-12)

Screencastify Chicago , IL 60290

Posted 2 weeks ago

Well, hello there

We're Screencastify, the #1 screen recorder for Chrome. More than 12 million people use Screencastify every week (!!!) to record, edit and share all sorts of amazing videos. We like to think that we've democratized video creation by making it simpler and more affordable than ever before.

In K-12 classrooms around the world, teachers and students are using Screencastify to create instructional videos, record presentations, give better feedback, and much much more. Our free version is used in more than 70% of US school districts.

About the role

Screencastify is a powerful and versatile product for schools, but its impact can be multiplied with great guidance and management. As our first Customer Success Manager, you will work directly with our sales team, marketing team, and leadership to shape the way we help our key customers achieve the best possible outcomes with Screencastify.

Why is this role special?

  1. You'll help schools improve outcomes and equity. Schools and districts around the world depend on Screencastify to digitize their curriculum and communication. The need for and benefit of video-based learning has never been more clear that it is now.
  2. You'll work with an extremely talented team. A team of less than 5 built a product used by millions of people. We've achieved more than teams 10x our size by solving problems that matter and putting product quality above all else.
  3. You'll tackle our most interesting and impactful problems. Our team is still small, and people wear many hats. You'd jump between sales, marketing, internal tools, design participating in every phase from inception to implementation. Absolutely no boredom.
  4. Join us at a magical time. We're profitable and support tens of millions of users with a small team, which gives us a huge green field to work with. You'll join at the perfect time to shape how we grow from here.

Requirements

What you'll do:

  • Maintain and expand Screencastify's existing customer base by owning key accounts
  • Learn our product inside and out and help your accounts drive adoption and educational outcomes
  • Proactively identify accounts that arent maximizing their opportunity with our product and reach out to create an action plan to help them achieve success
  • Collaborate with our sales team to manage renewals and expansions
  • Surface opportunities to expand existing accounts when its right for the customer

You're perfect for this role if you:

  • Have a track record of high achievement in your current Account Management or Customer Success role
  • Have a growth mindset and view setbacks as learning opportunities, not failures
  • Can put yourself in others shoes and see situations from perspectives other than your own
  • Are motivated by seeing others succeed and grow when you partner with them
  • Love the challenges, hours, and ups-and-downs of startup life
  • [Bonus] Are a former classroom teacher and/or have prior edtech experience

Benefits

  • Competitive compensation package
  • Flexible WFH policy
  • Generous health / vision / dental insurance contributions
  • One Medical membership
  • Unlimited PTO
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Customer Success Manager (K-12)

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