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Customer Success Manager

Expired Job

International Gaming Technology Inc. Tulsa , OK 74120

Posted 4 months ago

The Client Service Manager will be responsible for the coordination of services across multiple products and/or locations in Oklahoma, Louisiana, and Arkansas. They also work with clients to provide solutions to business needs, resolve delivery issues, and coordinate strategic communication with clients. They are able to build strong relationships at all levels of their organization to ensure that others complete the work that their client has requested. They manage their time and prioritize multiple projects. They understand the products and services of their organization and are able to solve their clients' major business issues with the services that their organization offers. Client managers take customer service to the highest level and drive customer adoption and retention for IGT systems. Travel is estimated at about 70% of your time.

Requirements:

  • Maintains ongoing relationships with assigned IGT customers

  • Completes a variety of complex customer care and tasks and solves problems in creative, highly resourceful and effective ways

  • Work impacts satisfaction of customers with IGT's products, product line and ultimately the company

  • Conducts and orchestrates QBR with clients and key stakeholders within IGT

  • Develops and maintains account plans

  • Discovers opportunities and work with the sales team to convert opportunities to sales

  • Develops and executes remediation plans for IGT customers

  • Participates in CSAT activities to maintain a high level of CSAT for IGT clients

  • Support in achieving monthly, quarterly, and annual revenue targets

  • Ensures that the customer is satisfied with company projects and services; works closely with sales and oversees the day-to-day relationship with the client

  • Identifies, tracks and follows-up to a resolution on all open items related to the installation and upgrading of IGT products

  • Addresses, liaisons and resolves clients' concerns, including accounting, training and customer service issues

  • Keeps sales and service management apprised of progress toward the resolution of all unresolved IGT issues of each assigned customer

  • Tracks and communicates compliance status of new and enhanced products for customers

First Year Goals

First year goals will be determined between you and your management team.

Required Qualifications Typically has a minimum of 5+ years of experience in customer service delivery in face-to-face situations

  • Typically has 4+ years of project or team lead experience

  • Bachelor's degree or equivalents years in position

  • Customer care and problem resolution

  • Resolution team / project management

  • Communication at all levels internally and externally

  • IGT product portfolio knowledge(not required)

Special requirements needed Security Investigation

Ability to Travel

Must be at least 21 years of age

Able to obtain a Gaming License

Valid driver license and clean driving record

Pass a background check

Keys To Success

  • Drive results to achieve high-quality work results regardless of work complexity.

  • Build collaborative relationships both internally and externally

  • Decision making to identify and understand situations; identify opportunities to proactively resolve.

  • Personal energy to proactively address situations and adopt a positive approach; resilience in front of change and obstacles.

  • Self-leadership to continuously learn and develop oneself

  • Foster innovation

Posting code: ~CB~ #LI-KK1


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Customer Success Manager

Expired Job

International Gaming Technology Inc.