Honda Torrance , CA 90501
Posted 4 days ago
Customer Success Manager
Requisition ID: 2213
Location:
Torrance, CA, US, 90501
Workstyle: Hybrid
Shift: 1st
Salary Range: $99,200.00 - $148,700.00
Legal Entity: American Honda Motor Co., Inc
Business Unit: Corporate AHM
Division: Corporate
Work Location: Torrance
Career Level: 5
Salary Range: $99,200.00 - $148,700.00
Location
Remote with Business Travel
Job Purpose
In this role, you will play a critical role impacting the business by owning and nurturing business relationships to drive successful outcomes for our customers and the business. You will support and execute customer success business plans that drive revenue growth and maximize customer satisfaction. You will play a central role in prioritizing customer requests and contributing to our overall roadmap. The Customer Success function will be playing a key role in the scaling up and growth of the new venture.
Key Accountabilities
Build and maintain strong relationships with key customers, understanding their business needs and providing innovative solutions.
Collaborate with cross-functional teams to deliver value-added solutions and ensure customer success.
Design and execute a clear and effective operating model for engagement to share program updates, collect feedback and jointly align on our approach.
Understand our product and the needs to of the customer to support alignment.
Continuously improve processes and procedures to ensure the highest level of customer satisfaction.
Manage customer escalation situations at a Senior level.
Provide feedback to the business customer's demands and concerns.
Translate customer needs and objectives into product initiatives and collaborate with our product team to implement them.
Identify opportunities to expand or improve product offerings.
Qualifications, Experience, and Skills
Bachelor's degree in business, communications, marketing, relevant field, or equivalent experience
7+ years of customer success/account management
3+ years with specific B2B context
5+ years' experience managing global client base
Experience within mobility or transportation market segments
Excellent communication and interpersonal skills
Strong analytical and problem-solving skills
Ability to work in a fast-paced environment and prioritize multiple tasks effectively
Natural leadership skills and the ability to motivate a team
Strong knowledge of the automotive industry, products, and technology
Comprehensive knowledge of all disciplines associated with Auto Research, Development, Sales and Manufacturing
Demonstrated excellent critical thinking, business judgement, negotiating, analytical and presentation skills
Strong initiative to align the strategy with wide range of stakeholders
Ability to quickly adapt to changes in business strategy to help business partners communicate solution value to key stakeholders
Start-up environment experience is beneficial
Proven track record of successfully managing large / global customer accounts
Excellent communication, presentation, and interpersonal skills
Willingness to travel as needed for networking events, conferences, and trade shows, and business activities, etc.
Benefits and Total Rewards
What differentiates Honda and makes us an employer of choice?
Total Rewards:
Competitive Base Salary: Pay will be based on several variables that include, but not limited to, geographic location, work experience, education, etc.
Annual Bonus
Representative Lease Car Program (No Cost
Industry leading Benefit Plans (Medical, Dental, Vision, Rx)
Paid time off, including vacation, paid holidays, sick time, personal days
401K Plan with company match + additional contribution
Lifestyle Bonus
Relocation assistance
Career Growth:
Advancement opportunities
Career mobility
Education reimbursement for continued learning
Training and Development programs
Additional Offerings:
Wellbeing program
Community service and engagement programs
Product programs
Free drinks onsite
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
Bring the Future
Honda is driven by a passionate workforce that is proud of the quality products we produce and the goals we aim to accomplish. Our associates charge forward through guidance of the Honda 2030 Vision: Lead the advancement of mobility and enable people everywhere in the world to improve their daily lives.
You're invited to
bring your skills, bring your background, and bring the future at Honda.
Apply today.
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