Customer Success Manager, Enterprise (Healthcare)

Reputation.Com Tempe , AZ 85280

Posted 6 months ago

Why Work at Reputation.com

This is a great opportunity to work at one of the fastest-growing companies based in Silicon Valley. Reputation.com:

  • Is growing revenue by 50% year over year

  • Maintains a world-class executive management team

  • Has raised over $87 million in funding and is playing in an exploding market segment.

If these wins excite you, we'd love to meet you!

Role Summary:

Do you have a passion for customer success and driving real value for some of the world's biggest brands? Do you like working with high quality professionals in the areas of operations, product, engineering, design and marketing? Do you possess the sense of urgency and drive to serve clients in a rapidly growing enterprise software space? Reputation.com is looking for a proven Customer Success Manager with these skills. Your responsibilities would be to manage a portfolio of clients, from implementation and onboarding, through day-to-day maintenance, upsell and renewal, for the industry leader in the online reputation management space.

Responsibilities:

  • Project manage the onboarding process and drive resolution of technical issues as they arise

  • Managing all aspects of client success from initial onboarding, training, upsell and ultimately renewal

  • Build strong relationships and maintain frequent engagement with customer sponsors & stakeholders at all levels of the organization

  • Monitor and analyze account specific data sets to: 1- Alert yourself and develop strategic action plans to attack potential churn risk and upsell opportunity. 2 - Visualize and present key performance metrics to build the success story and convey the value propositions that ensure customer satisfaction and renewal

  • Partner with Product, Sales, and Engineering, contributing to the product road-map as the voice of the customer

  • Providing world-class customer service, through organization, urgency and strategy

  • Collaborating effectively with sales, product and peers to maximize the customer experience

  • Be a positive contributor to "the team" in order to maximize Reputation.com's short and long term revenue targets

Qualifications:

  • 3-5 years of experience in a customer success, strategic account management, or consulting

  • Complex problem solving skills and an analytical mind is a must

  • Highly organized, self-driven and eager to provide a superior customer service experience

  • Solid Excel and PowerPoint capabilities with the skills to turn data into insights and action

  • The "big picture" vision and professional communication skills required for enterprise clientele

  • Ability to work well under pressure

  • Ability to find creative solutions to challenging problems

  • Desire to excel and grow within the organization

  • Bachelor's Degree required

About Reputation.com

The majority of consumers 90% say online reviews influence their purchasing decisions. Yet CMOs are at the mercy of algorithms they don't control on Google, Facebook and thousands of specialty sites where no amount of marketing spend can offset the negative impact of a weak online reputation.

Reputation.com invented the online reputation management (ORM) category and continues to lead the charge with the only proven, unified platform and innovative, customer-driven solutions.

Our patented Reputation Score is an indispensable index for every business, and the true measure of how a business is found, chosen and experienced by consumers Large, global businesses across industries such as Healthcare, Automotive, Retail Services, Property Management, Financial Services, Storage and more use our platform to:

Monitor, request and respond to online reviews

Improve star ratings and search result rankings

Audit and maintain business listings and location directories across the web

Manage social media engagement and advertising

Make operational changes to improve customer experience

Maximize customer retention and revenue

Reputation.com is a World Economic Forum Global Growth Company and is funded by the same top-tier venture capital firms that backed Google, Skype, Intuit and Microsoft.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Applicants only - Recruiting agencies do not contact.


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Customer Success Manager, Enterprise (Healthcare)

Reputation.Com