Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive the value of Looker
Help fast moving high profile organizations navigate change and revolutionize how they use data
Provide mentorship and guidance through demonstrable knowledge of Looker's products, solutions and methodologies
Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
Be an internal advocate for customer needs and feature requests across product, internal support, engineering and Sales
Help drive customer references and case studies
WHAT YOU BRING TO LOOKER
3+ years experience in Customer Success or Client Services in a Business Intelligence or data related field
Fantastic written and verbal communication skills with high emotional intelligence
Highly organized and able to handle conflicting priorities
Imaginative and creative thinking skills with an ability to quickly diagnose situations and zoom out to see the bigger picture
Regularly travel to meet customers on-site
Learn the ins and outs of Looker and creatively find solutions for our customers
Help our customers learn and navigate our product and the organizational change it can bring
Collaborative, dependable, enthusiastic both inside Looker and with our customers
A Customer-centric personality that is reliable and willing to go the extra mile
A LITTLE MORE ABOUT LOOKER
Looker is a complete data platform that offers data analytics and business insights to every department, and easily integrates into applications to deliver data directly into the decision-making process. The company is powering data-driven cultures at more than 1200 industry-leading and innovative companies such as Sony, Amazon, The Economist, Spotify, Etsy, Lyft and Kickstarter. The company is headquartered in Santa Cruz, California, with offices in San Francisco, New York, Chicago, Boulder, London and Dublin, Ireland. Investors include CapitalG, Kleiner Perkins Caufield & Byers, Meritech Capital Partners, Redpoint Ventures, First Round Capital, Sapphire Ventures and Goldman Sachs. For more information, connect with us on LinkedIn, on Twitter, Facebook, G+ and YouTube.
Looker aspires to be a workplace that is not only free of discrimination, but one that fosters inclusion and belonging. We strongly believe that diversity of experience, perspective, and background lead to a better environment for our employees and a better product for our users. We encourage like-minded individuals to join us in changing the way businesses use data.