Customer Success Manager

Digify, Inc Jersey City , NJ 07302

Posted 2 weeks ago

We are searching for an experienced Customer Success Manager to help lead our customer onboarding, retention and expansion efforts.

Take ownership of new accounts and manage their onboarding.

Build relationships with customers to understand their needs and ensure their success with Digify.

Increase customers usage and adoption of Digify within their organizations.

Increase NPS and reduce churn.

Encourage customers to post reviews of Digify online.

Write helpdesk articles.

Collect and report key customer success metrics.

Relay customer feedback to the product and marketing teams.


Love working with customers.

Be able to explain complex technical concepts in a simple manner to customers.

Experience in a customer success or account management role in a B2B SaaS company.

Experience with renewals, upselling and account expansion.

Able to work with mixed ARPU customer bases, by segmenting high, medium and low touch efforts.

Excellent written and verbal communication skills.

Positive attitude, empathetic, patient, trustworthy.

Experience with intercom and NPS tools is a plus.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Success Advocate East Region

CDK Global

Posted 1 week ago

VIEW JOBS 3/16/2019 12:00:00 AM 2019-06-14T00:00 Job Description Accelerate Your Career Drive global technology With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers. CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence. We're large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue. From data scientists to sales and client service experts, we're hiring to support your growth and ours - Green light your career. Position Summary The Customer Success Advocate I, II, III is responsible for client satisfaction and success. Proactive account relationship management with an assigned portfolio of CDK dealerships. The CSA will have a strong understanding of the business needs of the client's business performance metrics, in order to assist with driving the CDK solution value. They will strive to maximize adoption and utilization of CDK products, driving client engagement. This will be done either via telephone and in-person visits. Position Responsibilities & Essential functions * Assists customers with defining their strategy around CDK solutions * Articulate CDK's vision to enable end to end automotive commerce * Maintain established relationships with dealership management and have a reputation for being a trusted expert on CDK products * Assess dealership risk factors, identify risk mitigation strategies to ensure continued success of CDK applications and new layered application opportunities * Prepare customer specific reports and presentations for the purposes of educating and driving growth in the customer's organization * Identify trends and help solution for identified gaps using analytics * Key business partner with Sales to help define opportunities to grow our business with the customer * CSA III will Mentor CSA I and II level associates on best practices to engage and provide solutions for customer needs * Able to successfully identify and implement strategies for retaining "at risk" customers * Identify opportunities and create a plan for addressing training needs for dealership staff * Mentor and train junior staff on risk mitigation strategies, customer recommendations and best practices Qualifications & Job Requirements * 7+ years of client services, marketing or sales experience * 5+ years of retail automotive experience preferred * Ability to work and influence across all levels of the dealership * CDK application knowledge regarding Sales/F&I, Accounting, Service and Parts workflows * Proficient in using Salesforce * B2B or outside sales or account management in a similar industry * BA/BS preferred * High sense of urgency CDK Global knows you have passions outside of work. You have family, friends, sporting events, and lots of things going on. That's why we offer a comprehensive benefits package to not only take care of you but your family as well. All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few. At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. Nearest Major Market: Newark Nearest Secondary Market: New York City Job Segment: Outside Sales, Supply, Advertising, Relationship Manager, Customer Service, Sales, Operations, Marketing CDK Global Jersey City NJ

Customer Success Manager

Digify, Inc