Customer Success Manager

Dataxu Los Angeles , CA 90009

Posted 2 months ago

dataxu is actively shaping the future of TV as it goes digital, helping marketing & media professionals use data to improve their advertising. Our software empowers you to connect with real people across all channels, including TV, capturing consumers' attention when and where it matters most. With 8 offices around the world, we're here to help power your business forward. Discover what you + our software can do at www.dataxu.com.

dataxu is looking to find a proactive and motivated self-starter to join our Platform Solutions team as a Customer Success Manager. The dataxu Customer Success Manager is responsible for delivering the dataxu experience to our customers, focusing on driving adoption of the dataxu programmatic platform among our self-service clients. The primary mission of a Customer Success Manager is customer success, which is realized by establishing a trusted advisor relationship with the customer. Customer success is only accomplished by driving a customer focus internally, advocating for the client, and working in partnership with all dataxu teams to achieve the customer's goals and provide solutions for the customer's challenges.

On the Job

Customer Focus

  • Lead top and mid-tier customers within the Platform Solutions team.

  • Act as primary point of customer contact, quarterbacking day-to-day customer engagement.

  • Develop and maintain a strong understanding of the customer's business goals and challenges.

  • Driving toward "trusted advisor" status with the customer. Develop and maintain strong relationships at multiple levels at the customer's organization.

  • Provide industry guidance on both product and advertising strategy to aid customer in developing a cohesive marketing plan.

  • Provide product knowledge & industry guidance on best practices to effectively leverage the dataxu platform to meet customer's needs.

Customer Development

  • Prepare and manage regular customer meetings: Leading weekly status meetings, delivering Quarterly Business Reviews.

  • Drive and support dataxu product adoption & growth among dedicated portfolio of customers.

  • Partner with the Platform Solutions Account Executive to drive customer growth by supporting pre-sales activities and working together to identify and close new opportunities.

  • Develop and maintain a Customer Success Plan for dedicated portfolio of customers in partnership with Platform Solutions Account Executive.

Internal Customer Advocate

  • Maintain strong relationships and communication channels with sales and other key internal teams to support overall client growth; continuously operating in the mutual best interest of the client and dataxu.

  • Working in partnership with Sales and Sales Engineering to produce customer deliverables.

  • Coordinate with Product Management on customer business needs and product and solutions road map alignment.

  • Communicate effectively with internal teams to provide top of the line customer support.

  • Manage internal customer escalations ensuring we get ahead of any issues and lead the development of a plan for resolution.

Leadership

  • Lead top and mid-tier customer engagements

  • Provide expert level internal and external leadership in ad technology

  • Provide external guidance on product best practices

  • Support pre-sales activities for mid and top-tier opportunities

  • Provide guidance on necessary account, solution and campaign activities

  • Review internal and external deliverables

About You

  • 3-5 Years of account management or customer development experience

  • Ambitious self-starter who enjoys a good challenge and continuous learning

  • Knowledge of advertising technology business (RTB, ad networks, digital media, digital ad serving)

  • Experience in mobile, display or video advertising preferred

  • Understanding of digital advertising campaign management including strategies, tactics, execution (ad serving and pixels) and reporting

  • Demonstrated track record of success and established relationships

  • Ability to manage in an emerging technology company

  • Diligent work ethic. Must be self-motivated and able to take proactive initiative to get the job done.

  • Strong analytical and consultative skills. Ability to analyze, review results, and propose strategies.

  • Excellent listening, presentation, written and verbal communication skills, both with internal colleagues and external clients.

  • Effective customer meeting preparation and meeting management.

  • Creative problem solver and cross company team player.

  • Ability to make customer travel as required.

Day-to-Day at the 'xu

We're totally obsessed with our customers, our product, our people and innovationall of which tie right in with our corporate values. We Collaborate across all teams and global offices. Our customers Trust us because we put transparency and their needs first. Innovation is part of everything that we do. Excellence is our standard mode of operation. And of course, Customer Obsession. We wouldn't be here without our customers! So, interested in working here yet? Visit dataxu.com to learn more!

Individuals seeking employment at dataxu are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.


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Customer Success Manager

Dataxu