Customer Success Manager

Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

Reports to: Brand Experience Manager

General Expectations:

Serves as representative of sales and marketing. Consulting, educating and managing all responsibilities for his/her respective accounts in sales adhering to the mission statement of the division and the company. Continuously improves the knowledge of the market, knowledge of the division's product, helping solve community's problems, organizing commitments and deadlines. Aids in the continuous improvement of product design, net sales, market share, number of communities, sales per community, return on marketing expenses and accounts receivable days outstanding, under the direction of the Plant Sales Manager.

Duties / Responsibilities:

• Execute sales and sales growth in assigned markets, with current and prospective partners, while keeping a keen focus on providing exceptional customer service.

• Maintain a firm understanding of product and home building process to communicate and train current and prospective partners.

• Conduct frequent visits to retail and community partners for hands-on training including, product updates, service & parts procedures, Company technology, etc.

• Manage and maintain knowledge of products and inventory management, making positive recommendations and adjustments when needed.

• Identify opportunities for improving business processes to increase NPS and referral business.

• Work directly with Office Staff to ensure they have the necessary information needed for them to support the facility and our partners effectively.

• Support Production Team by taking ownership of order accuracy to minimize or eliminate change orders, special request, and schedule changes.

• Proactively face challenges while being committed to providing customers with excellent services and products.

• Organize sales responsibilities to maximize clarity, efficiency, and productivity to meet established goals.

• Elevate housing and perceptions of the industry and Brand by staying up-to-date with industry trends, construction processes and frequent competitive analysis.

• Perform other duties as requested, directed, or assigned.

Skills, Knowledge, and Abilities Required:

Ability to travel 50% of the time including overnight stays computer literate with general knowledge of information technology and its application to sales and marketing Must be able to communicate efficiently and clearly with company personnel, distributors, retail customers and state and local authorities and other third-party personnel

Education and Qualifications:

• Bachelor's degree required

• Previous successful sales background

Why Clayton?

A Berkshire Hathaway Company - an integrity-based organization offering unlimited career growth opportunities.

Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.

As part of Clayton's commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.

Clayton is proud to have earned spots on the following Forbes lists: America's Best Employers, America's Best Employers by State, Best Employers for Diversity, Best Employers for Women.

At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Business Unit - B00018

Clayton Manufacturing