Customer Success Manager, Casualty

Salary range is:

$65,562.00 - $100,000.00

This position is bonus/commission eligible.

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.

The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

The Role

The primary objective of the Casualty Customer Success Manager is to work with the Group Vice President and Account Managers in building strong relationships with clients and to ensure they are optimizing Casualty products and services. They will also address operational and service management issues associated with the Casualty team. This role is also a subject matter expert in CCC products and in expressing their value propositions.

Remote role with around 25-30% travel

Key Responsibilities:

• Support AMs in meeting specific client needs in managing an account

• Acts as interface among AMs, Field Consultants, and service organization in tracking down and resolving status of open client issues. Follows-up and closes issue with clients

• Develop operational scorecards for each designated account.

• Support sales management process (e.g. pipeline report, call report monitoring etc. for designated accounts)

• Provide and review management reporting with users and their management providing insight

• Monitors account service plans to reduce issues and detect competitive threats Interpret data, analyze results using statistical techniques and provide ongoing reports

• Identify, analyze and interpret trends or patterns in complex data sets

Requirements:

• 4-year degree or equivalent work experience required

• 2-3 years of service experience preferred

• Casualty experience is a must, mix of both 3P and 1P (PIP and MedPay)

• Knowledge of the Insurance Industry required

• Strong ability to Identify, analyze and interpret trends or patterns in complex data sets.

• Strong project management, coordination skills preferred

About the company's commitment to its employees

CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives. Our team is defined by our values of: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals.

CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available.

CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members. For more information about our benefits please check out our careers site. Careers | CCC Intelligent Solutions | CCCIS

Each team member plays an important role in the company's success and each team member has a voice. CCC employee engagement and job satisfaction ratings consistently exceed industry norms - underscoring the value CCC places on its employees.

Please check out our corporate profile as well as get a chance to meet some of us by clicking on the following link.

CCC Intelligent Solutions Jobs and Company Culture (themuse.com)