Customer Success Manager

About Cardlytics

Remember that time you got cash back on a cup of coffee through your banking app? That was us!

Cardlytics (NASDAQ: CDLX) is the industry-leading purchase intelligence and incentives platform. We are a product-driven company that cares about three things: our people, our customers, and our partners. Together, we make commerce more rewarding for everyone by helping businesses attract, understand, and incentivize consumers through their banks' digital channels.

About the Position

The Customer Success Manager (CSM) is a strategic and enthusiastic solution-driver who puts the needs of our advertiser clients first. In this role, you will be responsible for building strong relationships and ensuring our clients achieve their desired marketing outcomes utilizing Cardytics products and services. The ideal candidate will possess excellent communication skills, a consultative approach to sales, strong analytical skills, a passion for marketing and technology, as well as the ability to thrive in a dynamic, team-oriented environment.

Cardlytics is seeking a Customer Success Manager to join our team, reporting to the Head of Customer Success.

Responsibilities:

• Serve as a trusted partner to advertisers by learning their business, developing a deep understanding of their marketing objectives and researching vertical expertise to support strategy development

• Develop and maintain strong relationships with clients serving as the primary point of contact and ensuring excellent client satisfaction

• Ability to create compelling data-backed storytelling and recommendations, turning data into actionable insights that inform strategies in partnership with Partner Leads and cross functional teams

• Effective collaboration and ability to lead multiple cross-functional projects with a high attention to detail to ensure customer success

• Assist and support in the expansion of existing customer accounts by identifying upsell and cross-sell growth opportunities

• Provide ongoing training and support to clients to maximize their performance and expand product adoption on the Cardlytics platform

Minimum Qualifications

• 2-3 years of digital advertising experience

• Excellent communication, interpersonal and influencing skills with the ability to effectively engage with clients at all levels of an organization

• Strong problem solving abilities and a proactive mindset

• Ability to lead multiple cross-functional projects with a high attention to detail

• Self-starter with a strong work ethic and able to work independently with purpose and urgency

• A passion for managing and growing client relationships to help them achieve their goals

Preferred Qualifications

• Familiarity with CRM software, Salesforce and other relevant tools

• Previous experience in a media or technology company

• Demonstrated knowledge of digital media platforms, advertising success metrics, and industry trends.

Core Values

Our shared values are the driving force behind everything we do. Across all roles, we are looking for teammates who embody these values:

• Customer and Partner-first

• Act with Urgency and Focus

• Integrity with our partners and data

• Accountability even when challenged

• Empowerment over hierarchy

• Growth over comfort

Compensation

At Cardlytics salary ranges are determined based on factors such as role, level, and location. Individual compensation may be determined by relevant skills, experience, education, training, and other role-specific criteria. This salary range will be narrowed during the interview process based on a number of the aforementioned factors.The base salary range provided below does not include bonuses and additional benefits.

The annual US base salary range for this role is:

Compensation Range: $80,000 - $93,000

Benefits and Perks

• Flexible paid time off plus company holidays

• Medical, dental, and vision insurance begins on your first day

• 401(k) retirement plan with company match, plan also includes a student loan debt repayment option

• Employee Stock Purchase Plan

• Educational assistance for continuing education

• Lifestyle Spending Account for physical, emotional, and financial wellness (like gym memberships, home down payments, art classes, park passes, and more!)

• Complementary Calm app subscriptions to support employee mental health and wellbeing

As an equal opportunity employer, Cardlytics is committed to diversity, equity, and inclusion. Our people bring our products and organization to life, and every unique perspective makes us better. If you can do the job and you're excited about growing with us as we scale our best-in-class advertising platform, we'd love to hear from you. If you need accommodation in the recruiting process due to a disability, please email recruiting@cardlytics.com or inform your recruiter.