Buxton Company, LLC Fort Worth , TX 76121
Posted 3 weeks ago
Job Summary
We are nothing without our customers. Buxton recently created a Customer Success organization to enhance our focus on helping our customers understand and get more value from our solutions. This focus is vital to the success and growth of Buxton.
The Customer Success team plays a pivotal role in driving customer satisfaction and ensuring maximum return on investment from Buxton solutions. Each Customer Success Manager (CSM) is responsible for overseeing a portfolio of 30-40 customers, ranging from high to medium spend. The CSM ensures smooth implementation, training, and ongoing support, acting as a trusted liaison between customers and Buxton's internal teams. This foundation is crucial to partnering with Strategic Account Executives to shape overall customer strategy and pursue upsell opportunities.
Where you’ll work
This is a hybrid role with in-office requirements. Our office is located in Fort Worth, TX and the Customer Success team is on-site ~3 days a week. During the onboarding period, there is an expectation for the newly hired individual to be on-site 5 days a week for training.
What you'll do
Requirements
Basic qualifications
Preferred qualifications
Performance standards
Benefits
Benefits & Perks at Buxton
The Targeted Base Salary Range for candidates located in the U.S. is $60,000 to $65,000 with bonus opportunity.
At Buxton, we strive to hire and nurture amazing talent across the United States. Actual salaries will vary depending on factors including but not limited to experience, specialized skills, internal alignment and a candidate’s home base. Depending on the position offered, other forms of compensation in addition to base pay may be provided as part of a total compensation package, including eligibility to participate in a bonus plan.
Internal applicants should apply via Buxton’s applicant tracking system (bob).
For even more career opportunities, visit https://apply.workable.com/elevar/ to view open positions at Elevar, a Buxton Company, LLC organization.
About Buxton
Buxton is the global leader in retail customer analytics. Backed by 30 years of expertise, we leverage a unique blend of data, analytics, and AI to empower businesses to understand their customers, increase the efficacy of their marketing campaigns, optimize site selection, and drive growth. With our recent acquisition of Elevar, a dynamic conversion tracking solution for fast-scaling e-Commerce brands, together we create an omni-channel powerhouse, and aim to provide data-driven insights and shape the future of customer engagement across all channels.
Our commitment to diversity
At Buxton, we believe that diversity of thought, background and experience makes us stronger. We are committed to building an inclusive workplace where everyone feels valued and empowered to bring their authentic selves to work. We value an environment of belonging, where diverse perspectives are celebrated, and each individual has the support and resources to thrive.
EEO statement
Buxton is committed to a diverse and inclusive workplace. Buxton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. All employment is decided on the basis of qualifications, merit, and business need. been taking care of its employees and their loved ones for 30 years with a commitment to providing quality benefits programs that are comprehensive, flexible, and affordable. Giving employees the best in benefit plans is one way we can show that, as an employee, you are our most important asset.
Employment is contingent upon the successful completion of a background check, as we are dedicated to providing a safe and secure work environment for all Buxton stakeholders. Please note that while we value global perspectives, we are unfortunately unable to sponsor work visas at this time. Applicants must be currently authorized to work in the United States.
Buxton Company, LLC