Customer Success Manager

Job Summary

We are nothing without our customers. Buxton recently created a Customer Success organization to enhance our focus on helping our customers understand and get more value from our solutions. This focus is vital to the success and growth of Buxton.

The Customer Success team plays a pivotal role in driving customer satisfaction and ensuring maximum return on investment from Buxton solutions. Each Customer Success Manager (CSM) is responsible for overseeing a portfolio of 30-40 customers, ranging from high to medium spend. The CSM ensures smooth implementation, training, and ongoing support, acting as a trusted liaison between customers and Buxton's internal teams. This foundation is crucial to partnering with Strategic Account Executives to shape overall customer strategy and pursue upsell opportunities.

Where you’ll work

This is a hybrid role with in-office requirements. Our office is located in Fort Worth, TX and the Customer Success team is on-site ~3 days a week. During the onboarding period, there is an expectation for the newly hired individual to be on-site 5 days a week for training.

What you'll do

• Ensure timely and successful delivery of solutions in line with client needs and project scope
• Communicate monthly and quarterly progress updates to stakeholders
• Train and guide clients in applying Buxton analytics and software to achieve business outcomes
• Manage and prioritize competing client needs and coordinate team calendars
• Foster strong relationships with internal teams and build trust with customers
• Communicate client goals, objectives, and any concerns to internal analytics team to ensure solutions align with client needs
• Monitor client relationship and usage health to appropriately identify risks
• Identify and qualify upsell opportunities and hand off to appropriate Sales team members

Requirements

Basic qualifications

• Bachelor’s degree in business, sales, economics, real estate, statistics, math, or a related field, or equivalent work experience. Work experience can be considered in lieu of a degree

• Confident in client communication and capable of presenting to C-suite audiences
• Strong listening skills and ability to connect with clients

Preferred qualifications

• 1+ year of customer support experience
• Familiarity with statistical or data analytics concepts
• Excellent written and verbal communication skills, with sensitivity to diverse client needs
• Experience using Microsoft Suite products, especially Excel

Performance standards

• Performs at high capacity when faced with a challenge and thrives on critical thinking
• Solutions-focused to even the trickiest of problems
• Excellent written and verbal communication skills
• Ability to adapt to meet the diverse needs of our clients
• Interest in data analytics and data science
• Strong curiosity, critical thinking, and problem-solving skills
• Ability to work in a collaborative team environment
• Ability to manage multiple projects simultaneously with sharp attention to detail

Benefits

Benefits & Perks at Buxton

The Targeted Base Salary Range for candidates located in the U.S. is $60,000 to $65,000 with bonus opportunity.

At Buxton, we strive to hire and nurture amazing talent across the United States. Actual salaries will vary depending on factors including but not limited to experience, specialized skills, internal alignment and a candidate’s home base. Depending on the position offered, other forms of compensation in addition to base pay may be provided as part of a total compensation package, including eligibility to participate in a bonus plan.

Internal applicants should apply via Buxton’s applicant tracking system (bob).

For even more career opportunities, visit https://apply.workable.com/elevar/ to view open positions at Elevar, a Buxton Company, LLC organization.

About Buxton

Buxton is the global leader in retail customer analytics. Backed by 30 years of expertise, we leverage a unique blend of data, analytics, and AI to empower businesses to understand their customers, increase the efficacy of their marketing campaigns, optimize site selection, and drive growth. With our recent acquisition of Elevar, a dynamic conversion tracking solution for fast-scaling e-Commerce brands, together we create an omni-channel powerhouse, and aim to provide data-driven insights and shape the future of customer engagement across all channels.

Our commitment to diversity

At Buxton, we believe that diversity of thought, background and experience makes us stronger. We are committed to building an inclusive workplace where everyone feels valued and empowered to bring their authentic selves to work. We value an environment of belonging, where diverse perspectives are celebrated, and each individual has the support and resources to thrive.

EEO statement

Buxton is committed to a diverse and inclusive workplace. Buxton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. All employment is decided on the basis of qualifications, merit, and business need. been taking care of its employees and their loved ones for 30 years with a commitment to providing quality benefits programs that are comprehensive, flexible, and affordable. Giving employees the best in benefit plans is one way we can show that, as an employee, you are our most important asset.

• Benefits effective the first day of the month following hire date!
• Health benefits, company-paid long-term disability, voluntary short-term disability, company-paid Life and AD&D insurance, voluntary supplemental Life insurance (employee/spouse/child), and health and dependent care flexible spending accounts all effective the first day of the month following the month of hire.
• Free Virtual Medical Visits for employees and dependents enrolled in a medical plan.
• Quarterly enrollment 401(k) Savings and Investment Plan with 50% company match up to 6% of the employee contribution. 100% vested in only 3 years!
• Generous front-loaded Paid Time Off (PTO):
• 9 paid holidays
• Employee Assistance Program

Employment is contingent upon the successful completion of a background check, as we are dedicated to providing a safe and secure work environment for all Buxton stakeholders. Please note that while we value global perspectives, we are unfortunately unable to sponsor work visas at this time. Applicants must be currently authorized to work in the United States.