Customer Success Manager

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that's anchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to redefine their operating models.

Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.

Customer Success Manager

• Assist clients in post-sale onboarding, product utilization, and pursue contract renewal/expansion opportunities

• Collaborate to drive change management, share solution implementation best practices, and address customer issues to ensure successful transformation

• Gain an in-depth understanding of partners' business goals in their respective markets, offering educated insights to help them to succeed

• Act as the dedicated subject matter expert; demonstrate knowledge of product portfolio for client utilization

• Partner with client to understand their strategic and tactical goals to produce new pipeline in existing accounts

Basic Qualifications:

• Minimum 3 years of technology sales, customer success, and/or account management experience

• 1 year of experience presenting to executives

Preferred Qualifications:

• 2 years of experience with Microsoft cloud solutions

• Has obtained the following certification: AZ305 or AZ104; AZ 900 certified

• Track record of building deep technical relationships with senior IT execs in large or highly strategic accounts

• Customer success experience with emphasis on technical pre and post sales architecture consulting

• Strong problem-solving and troubleshooting abilities

• Familiarity with CRM systems and issue tracking tools

• Customer-focused mindset with a commitment to providing exceptional service

• Ability to collaborate effectively with cross-functional teams and stakeholders

• Proven ability to meet or exceed defined performance metrics

• Bachelor's degree in a related field or equivalent technical experience

• Excellent communication skills, both written and verbal, with the ability to convey complex technical information in a clear manner

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here.

Role Location Annual Salary Range

California $58,600 to $133,000

Colorado $58,600 to $114,900

New York $54,300 to $133,000

Washington $62,400 to $122,400

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Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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