Customer Success Intern

Tenable Network Security Columbia , MD 21044

Posted 9 months ago

Your Role:

As a member of the Customer Success team, this role will be responsible for the renewal process for existing Nessus customers.

Your Opportunity:

  • Interface with customers to deliver pre and post renewal non-technical support and solutions to the Nessus customer base as well as serving as an advocate for customer needs

  • Learn and make effective use of CRM (Salesforce) to track and manager customer requests

  • Act as primary point of contact for existing Nessus customers; facilitate customer relationships via phone and email with monthly, quarterly outreach

  • Act as a bridge to Provisioning, Finance, Sales, Support, Services, and Product Management by providing input on diverse customer situations and escalated issues

  • Ensure high levels of customer satisfaction by making certain that customers' needs and concerns are addressed

  • Educate and enable customers to capitalize on full potential of Tenable's product offerings

  • Coordinate with channel partners to quote renewals for Nessus customer base

  • Utilize Nessus Marketing and Renewals Tech Touch Program

What You'll Need:

  • Desire to work in sales or similar client support role

  • Ability to multi-task and manage multiple priorities in a fast-paced environment

  • Ability to work as part of a team to complete tasks with defined parameters and timelines

  • Working knowledge of MS Office applications

  • Detail oriented with excellent follow-up

  • Outstanding oral and written communication skills

We're committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.

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Customer Success Intern

Tenable Network Security