Customer Success Intern

ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital-and tools that work every day to help people stay well, longer. We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings. This is how we empower providers-with vital insight to deliver the care people need, right when they need it.

We're also ensuring that our health solutions connect to other companies' networks. Because when objectives align, everyone wins. And as we work today to drive better care and lower costs, we're developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols. If you are an innovator who wants to make an impact we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed!

As an intern at ResMed, you'll gain hands-on experience, learn from experts, and collaborate with teams that do truly amazing things.

Over the course of our 12-week internship experience you will have the opportunity to:

• Work directly with a mentor in your field of study while finding solutions to real world problems

• Experience our products up close by working with a SaaS team

• Interact directly with our company leaders

• Build a lasting professional network through social events and engaging activities

• Gain the skills and knowledge to become a future leader in the medical technology industry

Let's Talk About Responsibilities:

As a Customer Success Manager Intern, you will work directly with our team of customer success managers. With guidance from our Customer Success Managers, you will work on projects aimed at improving our clients overall customers experience.

The right candidate for our internship will be expected to know commonly used concepts, practices, and procedures within the software development process and rely on mentorship, instructions, and pre-established guidelines to perform the job's functions.

This is preferred to be a hybrid role located at our MatrixCare headquarters in Bloomington, MN. Candidates will be asked to be available to participate in on-site team meetings.

This position is also open to remote candidates.

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skill/Experience):

• Ability to work full-time for 12 weeks during Summer 2023; program dates are May 22, 2023 - August 11, 2023 OR June 12, 2023 - September 1, 2023
• Academic studies that will lead to a Bachelor's or Master's Degree (Business Administration, Organizational Leadership, Healthcare Administration, Information Technology or any related field.

Preferred Qualifications (Desired Skills/Experience):

• Current student

• Customer Service work experience

• Salesforce knowledge

• Strong organizational skills with the ability to organize, multi-task, prioritize, establish/meet deadlines, and manage execution

• Ability to interact with a wide range of personalities; maintain positive staff relationships and a healthy work environment

• Ability to work independently, as well as cooperatively in a team environment

• Excellent written, verbal and interpersonal communication skills

• Healthcare or education background

Pay Range:

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. All Interns will be hired through our staffing provider partner and will not be a direct employee of ResMed, your Recruiter will provide more details.

Summary base pay: $20/hr

Individual pay decisions will be made by our staffing provider partner and are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills.

Equal Opportunity Employer

ResMed is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.