Customer Success & Expansion Specialist

Job Description

Mirantis is adding a Federal and Government Customer Success & Expansion Specialist to our team! As our increasing roster of enterprises and service providers begin their container & Kubernetes transformation, we are looking for sales & customer relationship talent to assist our customers through their Kubernetes journey.

You will be responsible for building relationships & growing a large portfolio of clients in an assigned territory. Creating strategic partnerships with IT stakeholders, with a focus on improving sentiment & ensuring successful renewals & accelerating new product adoption. You will be responsible for accelerating product adoption, cross-selling new products & leaping into new business units within your account base.

Main Responsibilities

• Create and maintain a close relationship with ±50 customers to ensure each customer is successfully adopting & growing with our solutions. Communicate every customer challenge into the wider business.

• Maximize account growth opportunities by executing sales playbooks. Own, drive and manage the expansion process.

• Build customer champions, identify client's current state, and desired future state & uncover customer roadblocks.

• Demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.

• Provide executive management with complete visibility to account sentiment status and solicit executive involvement as required.

• Accurately maintain/update a rolling 90-day forecast of renewals and growth opportunities in your territory and ensure any uncovered risk is clearly communicated in order to develop resolution strategies.

• Adopt new initiatives and programs proactively and act as a subject matter expert and mentor to other members of the extended team and achieve customer success and strategic targets for minimizing attrition.

• Engage in strategic account planning, identifying key customer stakeholders at a management level to ensure accountability across teams. Acts as a Mirantis ambassador.