Parity Partners Austin , TX 73301
Our client builds industry-specific AI augmented intelligence software for financial services, healthcare, and digital commerce markets. The companys products help enterprises leverage AI and Blockchain technology to increase user engagement, improve decision-making, and deploy self-learning and self-assuring business processes.
The companys clients include multiple Global 500 organizations around the world and they have formed strategic go-to-market and technology partnerships with IBM, Microsoft, and Deloitte. The company has been named among AI leaders in prominent research and publications including Fortunes Top 50 companies leading the AI Revolution, CB Insights AI 100 and Gartner Cool Vendor.
We are seeking a Customer Success Executive (CSE) to own the entire customer relationship post-sale with a primary goal of driving adoption and satisfaction reference. The ideal candidate should truly enjoy putting in hard work to make customers happy and to ensure customers are confident that they choose and continue to renew for their business.
As a Customer Success Executive, you will own the success and expansion of the account and will quarterback activities across the client and our delivery/sales/product teams. This is primarily a customer sat/sales/relationship role but the ability to manage complex programs and to technically understand our products at a feature/benefit level is critical to your success. You should be a persuasive public speaker and be comfortable presenting to and negotiating with C-level executives.
Manage, implement and grow the company with a portfolio of accounts
Cultivate trusted advisor relationships with customer executive sponsors such that all activities are closely aligned with the customers business cases and strategies
Understand industry challenges and customer business strategy to identify high impact use cases to help the customer realize the full potential of their AI solutions
Develop a more-than-surface-level of expertise on the product suite, while keeping up to date on relevant industry changes
Establish and oversee customers adoption, training development of best practices to continually drive incremental value and return on their investment
Facilitate the development of a community of like-minded customers within an account, routinely sharing best practices and leveraging lessons learned
Ability to work with multiple accounts and multiple projects within each account
Maintain customer references
Manage contract renewals
Understand and assess customer requirements, level of adoption of the service and corporate structure as it applies to their roll-out
Develop communication cadence and leadership on product updates that impact the customers global program
Disseminate application and vertical best practices to help improve the products and selling motion of the firm
Travel to customer
8+ years relevant customer facing work experience. Experience in SaaS, account management, professional services, sales, or strategy consulting.
Previous experience in customer success
executive presence and excellent, written and oral communication skills
Ability to easily develop relationships with new people
Experience working in financial directly managing accounts in this industry
Ability to navigate and influence complex customer organizations effectively
Ability to multi-task and handle matters with no supervision and with excellent follow up
developing and delivering highly effective executive-level presentations
Team-first attitude, self-starter approach
Energized by making customers happy and successful
BA/BS degree; MBA is a plus
Here at Parity, we celebrate the power of diverse and vibrant teams. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. As an organization committed to building a diverse team, we strongly encourage applications from underrepresented groups and women.