The Customer Success Executive (CSE) Manufacturing is a senior-level role within Nutanix's Customer Success organization. In this role, the successful candidate is responsible for engaging and consulting with business and IT leadership at both existing and potential customers of Nutanix.
Each CSE is responsible for one or more industry verticals, such as Financial Services, Healthcare, Energy, etc. Typically, CSEs tend to be located close to the largest customer base, e.g., New York for Financial Services and will travel as needed to customers or corporate HQ.
The role requires the executive to leverage existing industry experience and relationships (must have an extensive network of industry contacts) to drive the broad adoption of Nutanix solutions. He or she should have been a senior IT professional at the executive level from within the industry covered. He or she must have a thorough understanding of the manufacturing and automotive industries, and the issues facing IT within that space.
The CS Executive role consists of both customer-facing and Nutanix internal responsibilities. The executive is expected to introduce new customers to Nutanix either by leveraging existing industry contacts or by driving interest via industry conferences, events or presentations.
The executive will work to develop a personal brand around him or herself and leverage that brand to evangelize Nutanix's message throughout the industry. He or she should be an industry thought leader through blogging, social media, speaking, etc., thereby amplifying Nutanix's message and showcasing its customer success. Through these myriad customer interactions, the CSE should help develop and shape appropriate customer references and successful customer case studies over time.
Internal to Nutanix, the CSE will be expected to take on leadership responsibilities for the vertical in terms of major account planning, and creation of a senior steering group representing the industry. The CSE will work closely with marketing to customize the broad Nutanix message for his or her specific vertical. Additionally, the CSE will work closely with sales and technical leadership to build a go-to-market plan for Nutanix within the specified vertical.
While most customer needs may be met with current Nutanix offerings, others may require appropriate partnering, customization or future development, in which case the CSE would work with the appropriate organizations within Nutanix to help shape these solutions.
The goal of the CS Executive role is to bring industry-specific leadership to the Nutanix team and to drive greater industry awareness of Nutanix capabilities and customer successes. We look forward to having you on the team!
Measures of success include:
Number of close "customer/partner" relationships with the top companies within the vertical
Overall size and growth of Nutanix customers within the industry vertical (with Sales)
Overall customer satisfaction, and Net Promoter Score - NPS (with Customer Support)
Number of referenceable case studies (developed with Marketing) within the vertical
Size of business at 12, 18 and 24 months vs. original purchase, for key customers
Number of customers sessions held, account teams, engaged, new demand pipeline created
We're an equal opportunity employer
Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled.
We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment.