Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Success Executive

Expired Job

Cisco Systems, Inc. Bloomington , IL 61701

Posted 3 months ago

What You'll Do

The new Customer Experience Executive (CXE) role is a highly visible, strategic position, working with our largest customers.

The CXE will orchestrate the activities of cross-functional Cisco and partner resources in creating and executing success plans, maximizing the value realized from Cisco subscription solutions, identifying upsell and cross-sell opportunities, and ultimately achieving high levels of customer satisfaction and retention. In conjunction with these activities, they will provide requirements and solution feedback to internal Cisco stakeholders to positively influence the long-term subscription offer portfolio and capabilities. Key to all of this will be creating an overall customer experience strategy that accelerates, improves, and tracks the business outcomes desired.

This role resides within the Cisco Customer Experience (CX) organization, one of Cisco's fastest growing teams.

Who You'll Work With

The CXE will build deep relationships with customer senior leadership, partners, and the extended Cisco account team members in achieving their goals. The role will:

  • Own the Customer Experience motions and serve as a team lead for all Cisco resources across the Customer Lifecycle activities from onboarding to value realization, expansion, and renewal. Actively learn customer objectives, purchase intent expectations and overall landscape (e.g. barriers, opportunities). Identify expansion opportunities working with the extended Cisco team. Educate customers on complementary features, services and solutions that increase overall value. Utilize data and insights from cross-functional resources to co-create the customer renewal sales strategy with the account team and the Renewals Executive. Aggregate and analyze customer challenges and remove adoption barriers across the account. Develop and execute key documents and plans (e.g. Success Plan, Health Score Plan, Solution Blueprint, and Integrated Account Plan) in collaboration with the extended account team. Conduct quarterly onsite visits with customer executives, partners and account teams to ensure continued satisfaction. Monitor and report on market and competitor activities. Share stories of value attainment and customer delight - through videos, whitepapers, and use cases. Understand and leverage Cisco internal standard methodologies. Provide product roadmap requirements. Acknowledge and act in the best interest of the customer and Cisco.

Who You Are

  • Executive Presence: Effectively engage and influence executives and key decision makers.

  • Strategic Thinker: Develop and implement customer success strategies leveraging resources across Cisco, partner and customer.

  • Leader: Ability to form and lead teams. Exceptional team-building and time management skills. Proven track record in establishing new organizations, procedures, and offerings.

  • Influencer: Ability to persuade and influence key individuals. Accustomed to working effectively within all levels of an organization.

  • Results oriented: Interest in and proven execution ability with relevant technologies and customer outcomes.

  • First Responder: Skilled at issue management and managing customer expectations.

  • Communicator: Excellent executive level communication and presentation skills.

Required Experience

  • 15+ years of relevant industry experience; senior management roles within a technical organization preferred

  • 5+ years of experience with subscription and software offers

  • Bachelor's degree in engineering, computer science, or business, master's degree preferred

  • Industry certifications desired (e.g. ITIL, PMP, COBIT, Six Sigma)

  • Proficient in Salesforce and Microsoft Office

If you are looking for hands-on involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you.

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything people, process, data and things and we use those connections to change our world for the better.

  • We innovate everywhere

  • From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.
  • We benefit everyone
  • We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Business Development Executive Rockford

Penn National Gaming

Posted 3 days ago

VIEW JOBS 11/13/2018 12:00:00 AM 2019-02-11T00:00 Overview Don't just work. Work Happy. A career in gaming? At Penn National Gaming we think you'll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry. Your daily responsibilities include SUMMARY The Business Development Host position is responsible for developing and maintaining valuable relationships with players through marketing measures and exceptional customer service skills. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: * Develops and creates marketing campaigns at individual locations as well as for assigned route. * Develops marketing strategies for assigned customers and assists with campaign production and execution. * Establishes productive, professional relationships with key personnel in assigned customer accounts. * Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner. * Makes decisions in conjunction with location owner on game placement, game type, and gaming area setup to maximize revenue. Makes recommendations to change placement, type, and setup based upon results. * Meets assigned targets for profitable revenue volume and strategic objectives in assigned accounts. * Develops in-house design strategies to redesign gaming areas in order to maximize revenue and performance. * Serves as liaison with municipalities and other local and state governmental institutions as necessary to assist clients with licensing needs. * Makes recommendations regarding contract terms while in the field to earn new business and secure agreements. * Makes cold calls on potential new locations. Schedules face to face meetings to close deals and add customer to route of locations. * Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. * Attends and aids in the coordination of special events. * Provides professional representation on behalf of the Company at internal and external meetings and events. * Ensures interactions with internal and external guests follow the guidelines of customer service program. * Adheres to all Corporate and local policies, procedures, and operating guidelines. * Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. To be successful in this position it will require the following skill set QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. * Bachelor's degree (B.A.) from four-year college or university; or minimum of five (5) years customer service experience and/or training; or equivalent combination of education and experience. * Must have intermediate computer knowledge; MS Office (Word, Excel, and Outlook), Sales Force (CMS); ACSC preferred. * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. * Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. * Must be able to maintain confidentiality and a high level of professionalism at all times. * Must have the ability to write reports and business correspondence. * Must possess excellent oral and written communication skills. * Must have the ability to identify problems, collect data, analyze, and draw valid conclusions. * Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.). SUPERVISORY RESPONSIBILITIES This job does not have supervisory responsibilities. LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. Must possess a valid driver's license and have acceptable driving history as determined by Penn National Gaming's auto insurance carrier. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud at times. Employee could be exposed to an environment containing unrestricted second hand tobacco smoke. Something to leave you with Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment. Now that you have read about who we are, here is your opportunity to see what we're about! Equal Opportunity Employer Penn National Gaming Bloomington IL

Customer Success Executive

Expired Job

Cisco Systems, Inc.