Customer Success Engineer

Description

Toka is a leading technology company specializing in advanced cybersecurity and intelligence solutions tailored for the defense sector. Our mission is to empower government and intelligence organizations with the tools they need to counter digital threats, protect critical infrastructure, and ensure national security. We are seeking a Client Director to join the North American team and support new business growth within the US government market.

Position Overview:

We are looking for an accomplished Account Executive to expand our US sales team, focusing on bringing Toka technologies into the US DOD & intelligence community. This role requires an experienced sales expert with a profound understanding of the US intelligence community and Department of Defense, having previously sold into the DoD, the intelligence community and other government agencies. The ideal candidate must be a US citizen, based in the US, and possess excellent communication skills along with a proven track record in navigating intricate sales cycles.

Responsibilities:

• US Sales Strategy: Execute a comprehensive sales strategy specifically catering to the defense and intelligence sector, emphasizing engagements with DoD and other intelligence agencies.
• Market Expansion: Lead efforts to establish and expand Toka's presence in target regions. Identify key market opportunities and establish strong business relationships.
• End-to-End Ownership: Lead the entire sales process, from identifying leads to finalizing deals.
• Business Development: Proactively source, shape, and meticulously qualify new business opportunities.
• Complex Sales Management: Skillfully manage multi-faceted sales cycles for multiple opportunities concurrently, from initial identification to contract closure.
• Relationship Management: Cultivate strong relationships with government agencies, partners, and customers across target regions.
• Experience with Resellers and Agents: Collaborate with and manage resellers and agents to ensure effective distribution and representation of Toka's solutions.

Join Toka to be at the forefront of transforming national security through advanced technology. If you're a high-impact sales expert with a passion for government technology and a history of success, we invite you to apply.

Requirements

Required Skills:

• Minimum of 4 years of experience surpassing revenue goals in technology sales, with a track record of personally securing significant and intricate deals.
• Strong history of technology sales within DoD and national security agencies.
• Proven success in new account development.
• Exceptional verbal and written communication skills.
• U.S. Citizenship.
• Ability to travel per business needs.
• Be able to obtain and hold a U.S security clearance.

Advantages

Desired Skills:

● Bachelor's degree in a relevant field.

● Familiarity with government procurement processes.

● Familiarity with startup or entrepreneurial settings.

● Proficiency with CRM systems and sales analytics tools.

Description

Toka is hiring a Customer Solutions Engineer (Federal) to provide technical expertise to customers. This role will be responsible for the client's ultimate success with the technology, supporting deployment, training, and enablement. This role will serve as the primary point of contact for the client. The position will require frequent travel (25-50%) and will report to the Vice President of North America, with a dotted line / matrixed reporting line to the Global Head of CS. Success requires close collaboration with the Sales, R&D, Product Business Management and Customer Success teams.

Key Responsibilities:

• The Customer Success Engineer will be responsible for product implementation, technical enablement, product training, and operational support.
• The CSE will serve as the primary point of contact for the client, working directly with the Client Executive (sales rep) to ensure all customer needs are met and fulfilled.
• The CSE is expected to create enablement plans for each client, project managing internal resources to hit agreed upon milestones and deliverables.
• The CSE must be comfortable working in a matrixed reporting structure - they will be expected to work as an extension of the global Customer Success team but report into the VP of North America. Additionally, they will be responsible for supporting the North American accounts team and the North American client engineering team with product & technical support efforts.
• The CSE will need to be comfortable serving as tier 1 product support as well as a true product subject matter expert.
• The CSE will be responsible for creating and developing customer facing product documentation, and supporting the global product organization in regionalizing existing materials.

Requirements

Technical Skills

• Linux administration experience, including installation, configuration files, application installation, security, and understanding Bash shell scripts
• Understanding of networking topologies and terminology, router configuration, pfSense settings, SSH, tunnels and certificates
• Knowledge of cloud computing and virtualization technology such as VMware
• Knowledge of Kubernetes container technology (Advantage)
• Experience with cloud providers such as AWS, Google Cloud, Azure (Advantage)

Qualifications:

• This is a Remote position, but does require frequent travel, up to 25-50% travel
• Security clearance is not required, but ability to obtain one is a requirement.
• Experience in deploying professional products to cloud-based infrastructure.
• Experience designing and implementing complex software solutions in customer environments
• Experience working with Military Units to include US & Five Eyes (FVEY) Special Operations Forces and Intelligence Agencies a plus, but not a requirement.
• Experience working with Federal Law Enforcement Agencies to include DOJ/DHS components a plus, but not a requirement.
• Bachelor's degree or equivalent experience
• Four years of Deployment Engineer or SAAS architect experience preferred
• General Information Technology background - experience with Windows/Linux environments, networking, SaaS, PaaS, IaaS, and storage systems
• Strong project management skills
• Proven ability to take due care with critical systems.
• Ability to take product requirements and communicate those effectively to the engineering and R&D teams.
• Ability to work well in a group, sharing ideas and problem solving.
• Understanding of issues of team software development.
• Good interpersonal skills.
• Excellent organizational skills such as time management and prioritizing.
• Ability to maintain strict confidentiality.
• Must hold a valid passport and be willing to travel throughout North America consistently as well as overseas infrequently

Advantages