Customer Success Engineer

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

The Customer Success Engineer contributes to smooth customer experiences by ensuring high availability and reliability of various platforms/touchpoints used by our customers. He/She will also address customer issues as required by a given business scenario.

• Resolve incidents and issues as they arise.
• Ensures that raised production tickets are closed within SLA.
• Reviews and assesses Service Requests raised by Business and ensures development is within committed schedule.
• Acts as an alternate Scrum Master whenever the need arises.
• Assists the Scrum Master and Product Owner in managing the Tribe.
• Acts as a pseudo-Product Owner.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with special requirements.