Customer Success Engineer - Prisma Cloud

Palo Alto Networks Inc. Plano , TX 75023

Posted 1 week ago

Job Description:

Your Career

We are looking for a hardworking and passionate Customer Success Engineer who is customer obsessed and wants to help our customers during their cloud transformation journey. You will act as a trusted technical advisor to our customers to help ensure efficient Palo Alto Networks' public cloud security adoption, and to accelerate business value and ROI. In this role, you will work closely with customer Security Architects, Security Engineers, InfoSec and DevOps teams within mid-to-large enterprises to implement best in class cloud security solutions.

From day one, you will roll up your sleeves and hit the ground running and bring all of your experience to the team to increase customer satisfaction, value, retention, and expansion of our footprint. Most importantly, you have a positive, "can do" attitude and a passion for delivering technical solutions in a fast-paced environment.

Location: Anywhere in the US

Your Impact

  • Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their business and security objectives

  • Assist customers in implementing custom integrations and workflows to ensure Palo Alto Networks solutions are fully integrated into their security operations center

  • Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering teams

  • Serve as a customer advocate in influencing product roadmap and improvements

  • Coach customers on how to establish and manage their Cloud Security Change Management/ Governance/ Center of Excellence program

  • Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed

  • Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs

  • Be Go-To customer specialist on Palo Alto Networks public cloud security solutions and become a Subject Matter expert over time

  • Performance metrics CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement

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Palo Alto Networks Inc.