Customer Success Director

Seekout.Io Bellevue , WA 98009

Posted 2 months ago

SeekOut is a high-growth, early stage start-up backed by one of the leading VC firms in the Pacific Northwest. SeekOut was founded by Anoop Gupta after a 20-year career at Microsoft during which he built the multi-billion Unified Communications group and served as the Technical Assistant to Bill Gates.

We provide a SaaS tool that utilizes AI and ML to help our customers identify and recruit hard-to-find technical and diverse talent. SeekOut already has 300+ customers, including 150+ leading enterprises customers such as Twitter, VMware, and T-Mobile.

Responsibilities include:

This Challenge

Happy customers getting great value from the SeekOut solution forms the heart of our business and it's the focus of our team. We have done very well so far with very high retention rates and expansion rates. However, as the number of customers grows rapidly, it is critical that we optimize and scale our CSM organization to deliver on our goals of happy customers and great referrals, high renewals, and revenue expansion.


Required Experience and

Skills:

The Opportunity

Join our exciting startup to help scale and optimize the CSM function. You'll manage a team of customer success managers (CSM's) to ensure effective onboarding of SeekOut customers.

Your team will also be responsible for upselling, cross-selling, and for ensuring customer success and adoption of SeekOut. The role requires demonstrated player coach leadership, technical proficiency, and sales acumen. You will have the collaboration and support of the whole leadership team as you define strategy, drives priorities, and build metrics and process to ensure scale and success. We are of the firm belief, that product team, marketing, sales, all need to be in support of customer success.

This is an excellent role for someone who has the competitive lens of a sales leader and also craves the aspects of engagement and partnership with our customers. We're a team that is ready to continue our growth, ready for the challenge of re-imagining what this recent blending of functions looks like moving forward, and ready for a leader to help guide, coach, and mentor us as we develop.



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Customer Success Director

Seekout.Io