Customer Success Director

Seekout.Io Bellevue , WA 98009

Posted 2 months ago

SeekOut is a high-growth, early stage start-up backed by one of the leading VC firms in the Pacific Northwest. SeekOut was founded by Anoop Gupta after a 20-year career at Microsoft during which he built the multi-billion Unified Communications group and served as the Technical Assistant to Bill Gates.

We provide a SaaS tool that utilizes AI and ML to help our customers identify and recruit hard-to-find technical and diverse talent. SeekOut already has 300+ customers, including 150+ leading enterprises customers such as Twitter, VMware, and T-Mobile.

Responsibilities include:

This Challenge

Happy customers getting great value from the SeekOut solution forms the heart of our business and it's the focus of our team. We have done very well so far with very high retention rates and expansion rates. However, as the number of customers grows rapidly, it is critical that we optimize and scale our CSM organization to deliver on our goals of happy customers and great referrals, high renewals, and revenue expansion.

Required Experience and


The Opportunity

Join our exciting startup to help scale and optimize the CSM function. You'll manage a team of customer success managers (CSM's) to ensure effective onboarding of SeekOut customers.

Your team will also be responsible for upselling, cross-selling, and for ensuring customer success and adoption of SeekOut. The role requires demonstrated player coach leadership, technical proficiency, and sales acumen. You will have the collaboration and support of the whole leadership team as you define strategy, drives priorities, and build metrics and process to ensure scale and success. We are of the firm belief, that product team, marketing, sales, all need to be in support of customer success.

This is an excellent role for someone who has the competitive lens of a sales leader and also craves the aspects of engagement and partnership with our customers. We're a team that is ready to continue our growth, ready for the challenge of re-imagining what this recent blending of functions looks like moving forward, and ready for a leader to help guide, coach, and mentor us as we develop.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Director Customer Success

Ispot.Tv, Inc.

Posted 3 weeks ago

VIEW JOBS 5/5/2020 12:00:00 AM 2020-08-03T00:00 About You: You are a strategic thinker who is articulate and a self-motivated problem solver with Fortune 500 brands customer-facing experience. You are comfortable collaborating with various stakeholders (customers, partners, and internal teams), assessing outcomes, and making recommendations. You smile in the face of ambiguity, welcome the opportunity to manage multiple streams, and look for opportunities to create win-win situations for all parties involved. Your responsibilities will include the following: * Own and manage all aspects of the customer relationship including onboarding, training, relationship development, and subscription renewals * Develop and cultivate strong customer relationships while continually seeking opportunities to showcase iSpot's value propositions * Leverage your previous analytical experience and an analytical approach to inform customer discussions and develop data-driven solutions and insights for your customer * Develop strong relationships with key customer contacts (executive and operational) in order to achieve a trusted-advisor status * Identify new product expansion and analytics services opportunities within your customer base * Manage all aspects of the customer relationship including leading customer and agency partner discussions, capturing notes, and developing presentations and status reports, as required * Develop thought leadership in the form of whitepapers and case studies * Collaborating and supporting other internal and customer-facing initiatives Besides being highly motivated and valuing the significant equity opportunity, we are looking for someone who has: * 10+ years of customer-facing and consultative account management experience at an agency, research or digital media services firm * Must have in-depth marketing, brand management experience with brands (either as a marketer, or at an agency or consulting firm) * Experience managing and growing SaaS and/or subscription revenue within existing customer relationships a plus * Willingness and comfort with travel to customer sites, as required * A minimum with 6 years of hands-on analytics (media, customer, digital, big data) experience * A deep understanding of and experience in TV and/or digital media including the relationship between bought, earned and owned media * Strong communication skills and the ability to examine, synthesize, and present data to various stakeholders (customers and partners) * Exceptional verbal and written communication and presentation skills. Able to effectively articulate a unique value proposition that resonates with customer needs. * Comfort and ability to engage with and articulate value propositions to C-Level executives * A successful track record of engagement with multiple customers and points of contact * Attention to detail and the ability to prioritize, organize, and operate in a fast moving, entrepreneurial start-up environment * Demonstrated ability to work across at all levels of a customer or partner organization * Comfortable managing the contracts and negotiations process within various stakeholders (e.g. customer, procurement, and finance) * Able to work in ambiguous situations and be able to take charge and lead the client to the best opportunity for them * Bachelor's Degree (and Master's degree preferred) in business, statistics, or engineering with a penchant for data is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard for race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. Ispot.Tv, Inc. Bellevue WA

Customer Success Director