Customer Success Coordinator
Customer Success Coordinators are the face of our company as they are usually the first interaction a customer has after the sale. Their primary objective is to qualify upsell and renewal opportunities or direct the customer to the correct resource to help them on non-sales related items. Identifying opportunities include understanding the customers' needs and confirming our products are both a technical and pricing fit. Some of the common lead sources include incoming phone calls, chat, website form submissions and product webinars. This position requires no travel.
Effectively interacting with customers using various communication methods like phone, video, email, chat, and social media.
Providing sales assistance on all our products and services.
Following a documented and automated contact strategy process to engage and qualify upsell and renewal opportunities.
Staying informed on our industry and competition to ensure you are a knowledgeable and trusted advisor.
Consistently and thoroughly documenting all interactions in our customer relationship management (CRM) system.
Ability and desire to qualify and develop sales leads.
Excellent written and verbal communication skills.
A technical aptitude to learn our products and internal systems.
A successful track record in commission sales is a plus.
Experience selling communication solutions is a plus.
Experience with Salesforce is a plus.
What We Offer:
Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
Matching 401K program
Flexible Time Off & Company Holidays
Entrepreneurial work environment partnered with high growth career opportunities
Sangoma Technologies Corporation develops, manufactures, distributes, and supports voice and data connectivity components worldwide. The company also provides fax-over-IP services and SIPStation FreePBX SIP trunks; private branch exchange (PBX) platforms, including FreePBX and PBXact; contact center solutions, including Lyra answering machine detection. Sangoma is a Canadian public traded company founded in 1984 and is its Corporate Office is in Markham, Ontario and subsidiaries in the U.S.A., India and the U.K.
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