Customer Success Consultant

Job TitleCustomer Success Consultant Job DescriptionAs our Customer Success Consultant, you will collaborate closely with the Sage Fixed Assets New Customer Acquisition sales team and the Customer for Life (C4L) sales team. Every day, your primary responsibility will be to ensure that every new customer is seamlessly implemented, making customers satisfied with the services they receive and prepared to utilize their product comprehensively. To thrive, you must oversee the implementation process for new accounts, working closely with Sage Expert Services to ensure timely and efficient execution. Key Responsibilities.

• During implementation, promptly monitor and address escalations, working collaboratively with internal teams to resolve issues and ensure customer satisfaction.

• Conduct thorough post-sales business reviews with customers to assess their satisfaction, identify pain points, and explore opportunities for improvement.

• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors such that all activities are closely aligned with the customer's business case and business strategy, allowing the full potential of their solution to be realized.

• Be accountable for driving high usage of products and services by executing an Adoption Plan utilizing business intelligence data to intervene and manage churn risk proactively.

• Proactively identify opportunities with the C4L group for customers to benefit from add-on modules or services that enhance their overall experience and success.

• Collaborate closely with cross-functional teams, including Sales, Product Development, and Support, to drive client success and product improvement.

Qualifications:

• 3 years of customer success experience.

• Customer-facing experience required.

• Implementation experience preferred.

• Keen ability using Microsoft Office products, Excel, PowerPoint, and other services like Salesforce.

• Strong written and verbal communication, attention to detail, and organizational skills.

Your benefits at Sage:

• Comprehensive health, dental, and vision coverage
• 401(k) retirement match (100% matching up to 4%)
• 21 days paid time off (+1 floating holiday)
• 5 days paid yearly to volunteer (through Sage Foundation)
• Sage Wellness Rewards Program (flexible ways to use wellness credit and fitness reimbursement)
• A library of on-demand career development options and ongoing training offerings

Hear from our employees:

According to our employee feedback on Comparably, we scored a 4.8/5 rating on company culture, and our employees gave our CEO a score of 90/100. We also won awards in 2021 for Best Company regarding diversity, compensation, women, work-life balance, leadership, and career growth, to name a few.

Dig deeper about who we are:

Who is Sage: https://www.sage.com/en-us/company/about-sage/

Life at Sage: https://www.sage.com/en-us/company/careers/

Our Values & Behaviors: https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.be

How we make a difference: https://www.sage.com/en-us/company/sage-foundation/

Sage Business Cloud - SaaS for Every Business: https://www.sage.com/en-us/products/

#LI-MB2 FunctionSales CountryUnited States Office LocationLawrenceville Work Place type

Hybrid AdvertWorking at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

Learn more about working at Sage: sage.com/en-us/company/careers/working-at-sage/

Watch a video about our culture: youtube.com/watch?v=h1-vs3zIpnc

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com.

Learn more about DEI at Sage: sage.com/en-us/company/careers/diversity-equity-and-inclusion/