Customer Success - Client Manager

Is caring for others your jam? If so, you just might be a great fit as client manager on our growing Customer Success team. This role is perfect for someone who listens first, always seeks to understand the needs and goals of our clients, and knows how to deliver solutions and support with a personal touch. Still nodding your head? Good, because there's more!

As a client manager, you'll be the point of contact for multiple clients. As such, you'll need top-notch organization and communication skills. Beyond the processes and client calls, the most important trait you'll need is a genuine passion for helping our clients succeed. Strong relationships are everything at InterWorks, and you'll lead the charge when it comes to showing care and compassion for our clients, leading to meaningful partnerships that last for years to come.

Oh, and more thing: As part of a tight-knit, collaborative team, you'll always have the help of your fellow InterWorkers!

Please be advised that this role is required to be located in one of the InterWorks Oklahoma offices. Remote work or telecommuting arrangements outside of this jurisdiction are not permissible for this position.

Salary range commensurate with experience and qualifications: $65,000-$90,000

What You'll Do

• Manage a portfolio of existing clients across multiple industries

• Maintain and develop strong trusted relationships with clients by understanding their business needs

• Regular check-ins with client to identify growth opportunities, issues, renewals and quotes

• Work with multiple internal stakeholders to drive projects to successful completion

• Main point of contact for all clients in your portfolio

• Recommend products/services on value to achieve mutual business goals and benefits

• Build strong ongoing relationships with selected partners

• Work on multiple projects at a time

• Update and maintain the CRM (Salesforce) database to ensure quality of data and all communication is recorded in timely manner

What We'd Like You to Have

• Strong written and oral communication skills

• Background in customer success

• Effective time management

• Creative problem solving and analytical skills

• Open to ad-hoc duties

• Business acumen, technical acumen and consultative skills

• Ability to seamlessly manage numerous clients and opportunities

• Curiosity, resilience and an amazing attitude

• Ability to build and maintain a sales pipeline while delivering accurate forecasting to sales leadership

• Ability to work under pressure and have great attention to detail

Why InterWorks

InterWorks is a people-focused tech consultancy that empowers clients with customized, collaborative solutions, and we love pursuing innovation alongside people who inspire us. Our approach to work and community is unique and unconventional-just like us-and that's the way we want it. The only thing missing is you. At InterWorks, we value unique contributions, our people are the glue that holds our business together. We're always looking for the right people, and we could be your perfect fit.