Customer Success Business Operations Manager

Nutanix San Jose , CA 95111

Posted 3 months ago

It's an exciting time to join Nutanix. The company is building a world class Customer Success (CS) organization and we are looking to hire a Biz Ops Manager for the CS operations teams reporting to the Sr. Director, Customer Success. This individual will be responsible for leading multiple strategic and operational programs.

Core Responsibilities:

  • Work with the company's senior and executive leadership, including EVP of Customer Success to define, launch and drive strategic and operational CS initiatives.

  • Identify and structure key strategic projects/initiatives to solve complex business challenges by working with business stakeholders across the organization, managing communications, overseeing milestones and timelines, and leading cross-functional groups to synthesize feedback and deliver on objectives.

  • Work closely with leads to deliver strategic insights, provide solutions to challenges and recommendations based on business analyses.

  • Collaborate with cross-functional stakeholders in developing market and competitive intelligence, establishing tools and systems, key organizational metrics, and architecting and executing other operationally strategic projects.

  • Identify gaps and propose changes to existing policy, systems and process frameworks; develop scalable solutions and work to manage risks across the organization and develop best practices.

Requirements:

  • BA/BS degree in a related field, or equivalent practical experience.

  • 5 or more years of experience working in a similar area.

  • Experience in management consulting, organizational design, corporate strategy, or project management experience in a technology/infrastructure company.

Preferred Qualifications:

  • MBA or graduate degree.

  • Experience in implementing strategic and large scale initiatives projects in a change-oriented, fast-paced environment.

  • Proven ability in structuring strategic analyses (e.g., financial, competitive or market intelligence, operational metrics etc.), developing and communicating executive level storylines and presentations.

  • Experience in business operations, service operations, customer success, data center/cloud infrastructure, hyper converged infrastructure.

  • Ability to work with different team members to design processes and implement strategic projects that solve business challenges.

  • Excellent problem-solving skills with experience executing complex strategic and operational initiatives.

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Customer Success Business Operations Manager

Nutanix