Customer Success Associate

About Vcheck

Vcheck is a human-led, technology-enabled due diligence background check firm, annually conducting over 18,000 international investigations. We specialize in risk-based assessments for lending, investments, KYC, vendor onboarding, M&A, IPOs, executive placements, and overall third-party portfolio risk. Our hybrid approach delivers the financial and reputational intelligence needed for confident decision-making.

Founded in 2012 and based in New York City, Vcheck has experienced rapid growth, industry recognition, and five consecutive appearances on the Inc. 5000 list.

About the role

Join our growing Customer Success Team as a Customer Success Associate. We're looking for a highly driven, self-starter to partner with sales and manage key client relationships and communication. This role is paired with select clients and acts as the liaison between sales, the client, and our internal investigative teams. This person is considered the project manager from start to finish in the client order process. This position is required to sit in the HST time zone.

What you'll do

• Partner with clients to manage the entire order process

• Work with sales team to assist with new client onboarding and account configurations

• Possess a deep understanding of our products and client use cases

• Flag areas of expansion or upsell to sales executive

• Escalate and report on customer sentiment

• Act as a liaison between the investigative teams, client, and sales

• Clearly communicate and verify requirements received from client to internal teams

• Assist and support Client Relations Manager with various tasks

• Data Entry into CRM

• Other duties as assigned by management

Qualifications and Education Requirements

• 1-3 years of experience in a client relations/ customer success role

• "Go-Getter" and "Self-Starter" mentality

• Experience delivering client-focused solutions based on client needs

• Excellent written, verbal and interpersonal communication

• Excellent time management skills

• Ability to take initiative with minimal supervision

• Ability to multitask and produce highly detailed work

Benefits & Perks

• Medical/Dental/Vision Insurance

• Life Insurance

• 401K with employer match

• Generous PTO policies

Vcheck Global is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, veteran status, or any other factor protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, transfer, leave of absence, compensation, benefits, and training.

Vcheck Global expressly prohibits discrimination and harassment of any kind based on race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

No matter what background you bring with you, if you are committed to excellence and good at what you do, we welcome you to apply to join us and encourage you to come as you are.