Customer Success Associate, US DOD

See yourself at Dataminr

You're self-motivated and self-directed with a passion for data management and maintaining scalable processes and systems to ensure customers' success. You solve problems and identify opportunities as an advocate both for the customer and the product. Your goal is to support client engagements with onboarding, account setup, usage assessments, and data in order to increase adoption, retention, and satisfaction of our platform.

As a Customer Success Associate, you have a strong understanding of service culture, customer facing products, and account management tools. This role supports customers based across the US and includes up to 25% travel.

This role is based out of our Arlington, VA office and requires 2 days per week in office.

At Dataminr, we are creating a team of talented builders, creators and visionaries to have a real-world impact on how organizations respond to fast-emerging events as they unfold. We are over 600 talented individuals, spanning seven global offices, united by our passion to use AI for the greater good and be agents of positive change in our company and in our communities.

We offer a competitive benefits package aimed at keeping you healthy and happy:

• Comprehensive medical, dental and vision insurance plan options for employees, domestic partners and their dependents

• Generous PTO, flexible sick days and remote working options

• Paid parental leave and family forming benefits

• Mental health benefits and support

• Company equity (RSUs)

At Dataminr, we serve a global community made up of many cultures and strive to reflect the diversity of the world in which we live. We stand for social justice and we lead with empathy. We foster a culture of allyship, standing up for those who face systemic barriers to equality. We actively condemn racism and discrimination in any form.

We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, learning and development funds, and more.

The opportunity

• Work with customer success managers to understand each customer's mission sets and operational process in order to seamlessly integrate Dataminr into their workflow

• Drive product adoption, renewal, and customer satisfaction by bringing value to our customers every day

• Responsible for data entry, sorting and archiving, and helping to maintain the team's portion of the database

• Ensure all client needs are met, solving issues at the lowest level and knowing when to escalate while maintaining accurate customer health and usage data on assigned customers

• Learn Dataminr systems used to support and engage customers throughout the customer lifecycle and continuously drive tactical efficiency and improvements for the Customer Success organization

• Ensure seamless onboarding and account setup for customers

• Collect customer feedback and clearly articulate product recommendations for Dataminr product development

What you bring

At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.

• Bachelor's degree or equivalent relevant experience in a related field and 0-4 years of client-facing or product experience with a strong interest in supporting customers in the Public Sector vertical

• Knowledge of the US Department of Defense or other public sector agencies, SaaS or other technology related experience preferred

• Knowledge and/or experience of publicly available information and social media analysis efforts of public sector organizations, including but not limited to military, law enforcement or emergency management

• Outstanding communication and presentation skills with the ability to communicate complex concepts to a wide range of audiences, including technical and non-technical customers

• High level of accountability and the ability to execute on multiple and competing projects and deadlines while being detail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experience

• Must have the ability to obtain or currently hold a Secret clearance at a minimum

About Dataminr

Dataminr, the world's leading real-time information discovery platform, delivers the earliest warnings on high-impact events, emerging risks and other critical business information far in advance of other sources. Recognized as one of the world's leading AI businesses, Dataminr enables faster response, more effective risk mitigation and stronger crisis management for public and private sector organizations spanning global corporations, first responders, NGOs and newsrooms. Most recently valued at $4.1B, Dataminr serves more than two-thirds of the Fortune 50 and half of the Fortune 100 companies and over 650 newsrooms worldwide.

Colorado, New York, California, Washington only: The salary range for this position is as indicated below. Base salary ranges may vary by geographic location, applicant skills, and prior relevant experience, among other factors.

Colorado: $67,500 - $76,500

New York/California/Washington: $75,000 - $85,000

#LI-CS

Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.