Customer Success Associate

Student Beans New York , NY 10001

Posted 1 week ago

About Student Beans

Student Beans is the world's leading student loyalty network. We produce our award-winning technology for the biggest retailers on the planet, connecting them with the youth market. Featuring in The Sunday Times Tech Track 100 2020, a list of the fastest-growing private tech companies in Britain, Student Beans consistently innovate to offer new solutions that satisfy our consumers, drive ROI for our clients and create an empowering workplace for our employees.

In the last two years alone, Student Beans has tripled the size of its teams in London, Manchester, Birmingham and New York and opened a brand new office in Melbourne. But were not stopping there!

Student Beans has an incredibly exciting journey ahead, with ambitious goals and endless possibilities. Our success is due to our brilliant people and we are looking for more talented individuals to join us on our journey.

Requirements

About the Role

As a result of our incredible success and growth, we are looking for a Customer Success Associate to join us. Responsibilities include:

  • Provide outstanding client management and support to the world's biggest brands, both over the phone and face-to-face
  • Coordinate with internal product teams.
  • Understand clients' needs and manage expectations.
  • Report on and optimise performance.
  • Find growth opportunities for clients activity e.g. such as account expansion, renewals or strategic media campaign initiatives.
  • Be the main point of contact and the face of Student Beans for your clients.
  • Liaise with retailers and publishers to achieve the best working partnership.

About You

Wed really like to hear from you, if you have...

  • 1+ years of experience in a similar Account Manager / Customer Success role.
  • Enthusiasm, passion and ambition!
  • Excellent communication skills with the ability to build great relationships over the phone and face-to-face.
  • The ability to excel in a fast-paced and dynamic environment, managing deadlines and projects.
  • A commercial mindset, achieving great results for both your clients and the business through upselling and growing existing accounts.

Benefits

Life at Student Beans

We are passionate about our mission to empower students to thrive and believe our success is only due to our fantastic team, their different backgrounds, experiences and beliefs. At Student Beans our culture is welcoming and empowering, everyone has a voice and direct impact on our journey.

Here are just a few things that make Student Beans an awesome place to work:

  • Competitive salary.
  • Remote first working environment, meaning you are not obligated to come into the office, you can choose the environment you think you excel best in!
  • Flexi-time.
  • Vibrant, purposeful and social environment - famous winter parties and summer getaways, regular socials and adventurous activities.
  • Focus on welfare - gym membership, wellness challenges, EAP and health cash plan
  • Mental Health First Aider
  • In house performance and development coaching
  • Access to the Student Beans Library
  • Incredible partnership discounts for the biggest brands in the world: Google, Apple, TopShop, Ted Baker, GymShark, Domino's, Uber to name a few!

Check out our Careers site to see for yourself! https://about.studentbeans.com/careers

Due to the high volume of applicants we can only respond to shortlisted applicants. By submitting your application, you agree that Student Beans may collect your personal data for recruiting, global organization planning, and related purposes. Our Applicant Privacy Notice explains what personal information and where we may process, our purposes for processing, and the rights you can exercise over Student Beans' use of your personal information.

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