Leadfeeder is a fast growing international SaaS startup, headquartered in Helsinki. We are on a mission to bring web intelligence into business. Simply put, Leadfeeder helps companies know more about their website visitors, which enables them to convert promising visitors into sales leads.
Currently Leadfeeder is a buzzing remote international team of 40+ people and more than ten nationalities, and we are hiring many key people around the world to strengthen our rapid growth.
As our Customer Success Associate you will be responsible for our client base in the United States and Canada.
You will coach our new and existing users to ensure their digital marketing and sales efforts are successful with Leadfeeder, smoothing out any bumps along the way. This will be accomplished by conducting online trainings/webinars, and communications through email, phone, and in-app chat support.
Working together with other team members across the world, youll be responsible for churn prevention and will constantly evaluate what makes our clients succeed and stick. This involves tracking metrics related to churn and other customer success measurements.
You will be in an exciting growth role, with lots of possibility for development, and additionally be a strong link in helping to improve our platform and service together with our core teams in Customer Success, Sales, Marketing and Product Development.
NOTE: Due to a surge of calls from job applicants, we respectfully ask that you do not call our phone line regarding this job application. Using the online application is the most efficient and effective way to apply. If you have pressing questions, please use the chat function on our website. Otherwise, we will keep you updated on the status of your application via email and will be happy to answer all of your questions during the interview process.
You are not expected to know everything right away, but you need to be seriously motivated to learn and have the right balance of knowledge and interests to enable you to flourish and grow in this role.