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Customer Success Associate (Remote, U.S. Based)

Expired Job

Leadfeeder Chicago , IL 60290

Posted 3 months ago

Who we are

Leadfeeder is a fast growing international SaaS startup, headquartered in Helsinki. We are on a mission to bring web intelligence into business. Simply put, Leadfeeder helps companies know more about their website visitors, which enables them to convert promising visitors into sales leads.

Currently Leadfeeder is a buzzing remote international team of 40+ people and more than ten nationalities, and we are hiring many key people around the world to strengthen our rapid growth.

Your responsibilities as Customer Success Associate

As our Customer Success Associate you will be responsible for our client base in the United States and Canada.

You will coach our new and existing users to ensure their digital marketing and sales efforts are successful with Leadfeeder, smoothing out any bumps along the way. This will be accomplished by conducting online trainings/webinars, and communications through email, phone, and in-app chat support.

Working together with other team members across the world, youll be responsible for churn prevention and will constantly evaluate what makes our clients succeed and stick. This involves tracking metrics related to churn and other customer success measurements.

You will be in an exciting growth role, with lots of possibility for development, and additionally be a strong link in helping to improve our platform and service together with our core teams in Customer Success, Sales, Marketing and Product Development.

NOTE: Due to a surge of calls from job applicants, we respectfully ask that you do not call our phone line regarding this job application. Using the online application is the most efficient and effective way to apply. If you have pressing questions, please use the chat function on our website. Otherwise, we will keep you updated on the status of your application via email and will be happy to answer all of your questions during the interview process.

Requirements

Desired Skills and Experience

  • You are based in the United States
  • You have at least 2-3 years relevant work experience in Customer Success, Account Management or similar customer-facing roles.
  • You understand the digital sales and marketing space
  • You have working knowledge of Google Analytics
  • You are comfortable with live chat support
  • Experience working in a B2B SaaS environment is a must
  • Understanding integrations, such as CRMs, Zapier and APIs is a big plus.
  • Required: fluent in English

You are not expected to know everything right away, but you need to be seriously motivated to learn and have the right balance of knowledge and interests to enable you to flourish and grow in this role.

Benefits

What Leadfeeder can offer

  • The chance to be part of a rapidly growing startup and the next success story
  • Full medical, vision and dental coverage
  • Access to a 401k plan
  • Flexible vacation policy
  • 14-weeks maternity and paternity leave (after working with Leadfeeder for at least a year)
  • The chance to work with a very knowledgeable, high-achieving and fun team
  • An international and diverse work atmosphere, including team meetings worldwide
  • Considerate, open-minded and supportive working environment
  • A competitive salary
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Customer Success Associate (Remote, U.S. Based)

Expired Job

Leadfeeder