Customer Success Associate

Joel Hyatt and Lior Delgo founded Globality with a vision to create prosperous and healthy economies, companies, communities, and individuals. In this new era of Autonomous Enterprise, Globality is on a mission to unleash productivity and purpose through autonomous sourcing and procurement. Leveraging our sophisticated AI, Globality empowers leading global companies to automate their purchasing processes and optimize how they spend their money - improving their profits, advancing their objectives, and extending their impact. Our customers love Globality. You will too.

The foundation of our culture is based off our values: Trust, Collaboration and Innovation. Our goal is to create an environment where each person feels valued and experiences a natural sense of belonging. Not only have we been recognized for our transformational technology, but we're also humbled to be recognized for the workplace culture we've built here. So we encourage you to bring your work and your life experiences. Bring your problem-solving skills, sure, but don't forget your joy and passion. Bring the talent that makes you stand out but also bring the communities that ground and support you. We are a greater, more resilient world through the power of us.

This is a hybrid position that requires at least 3 days a week (typically Tuesday - Thursday) in our Palo Alto HQ.

Role Summary:

Globality is looking for a Customer Success Associate to help manage our enterprise client responsibilities (which are typically Fortune 500/Global 2000 corporations). The successful applicant will focus on clients' adoption of Globality, provider user support and continued satisfaction across the lifecycle of Globality usage. You will be part of the Customer Success team and will be responsible to manage multiple client accounts at any given time. We are looking for a business development-oriented professional who values customer engagement, has a passion for digital transformation, and can build strong customer and provider relationships.

What You Will Be Doing:

• Support clients through early stages of the sales cycle through to enterprise-wide adoption, including providing client trainings, close cooperation throughout adoption, pro-active identification and mitigation of possible challenges to adoption, issue escalations, etc.

• Identify and support providers in their journey onto the Globality platform, from introductory conversations and account setup to contract closure and onboarding

• Identify key customer stakeholders and develop strategies to build trusted advisor relationships

• Understand client requirements in context of product functionality and appropriately liaise with product and engineering teams to implement those

• Prepare regular reports on account status

• Acquire information and data that is publicly available in order to increase the size of the supplier network

• Conduct online research to understand relevant information about each service provider, including services, contact info, company description, certifications status and using this research to build profiles for the companies

• Collaborate with sales and marketing teams to identify and grow opportunities within assigned clients

What We Are Looking for:

• 1-2 years of experience in consulting, account management or client facing roles

• Undergraduate degree required (ideally in engineering, economics, supply chain management, Procurement, business administration or similar)

• Ability to communicate, present to, and influence key stakeholders at all levels of the organization

• Advanced problem-solving skills and verbal and written communication skills

• Proven experience with juggling multiple tasks at a time while maintaining strong attention to detail

• Ability to capture customers' needs in a pragmatic way which can be matched with appropriate products and services

• Fluent to advanced in Microsoft products including but not limited to PowerPoint, Excel, Word, etc.

• Experience with business intelligence (BI) tools preferred

• "Start-up" mindset: Go-getter able to thrive in ambiguity and rapid change in plans and responsibilities

• Proficiency in multiple languages is advantageous and highly valued

• Procurement and/or technology, AI experience preferred

The anticipated annual pay scale for this position is $67,000 - $75,000. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Globality's total compensation package for employees. This information is provided per the California Equal Pay Act. We are an equal opportunity employer and a participant in the E-Verify program. We believe diversity makes teams better and that discrimination based on race, gender, or anything else is self-defeating.