At Mailjet, we make sending email easy and have an all-in-one solution to do just that. We're a growing venture-backed startup, founded in 2010, with teams in Paris, London, Berlin, Toronto, Sofia & New York City, and customers around the world, sending more than a billion emails every month.
Mailjet has helped companies (from startups to multi-nationals) send over 30 billion marketing and transactional emails with our intuitive interface and powerful APIs. Our tools deliver results for both marketing-centric and technology-focused emailers.
Mailjet is proud to offer a personal, hands-on approach to email. As our business has grown, we've renewed our focus to support Enterprise users whose email efforts are integral to the success of their business. Our Customer Success and Deliverability Specialists are the face of our business, and make this offering possible.
About the Role:
We are looking for a motivated and energetic Customer Success and Deliverability Specialist (client services, marketing and/or tech background preferred) to manage key customer relationships for our rapidly growing US business.
You'll develop a deep understanding of the needs of our highest-volume senders, building trust, and delivering insights that help them leverage Mailjet's powerful tools.
You'll work closely with both marketers and developers to ensure success with Mailjet, act as a strong client advocate and project manager internally, and provide email strategy and deliverability guidance as needed.
Act as a point of contact for Mailjet's high-volume senders -- from onboarding and technical integration, to regular check-ins, product feedback, and more.
Build lasting, trusted relationships with our top customers by understanding their business goals and providing value with every touch point.
Be a product expert, and identify opportunities where Mailjet features, integrations, and partner services can make a meaningful difference in customers' email success.
Monitor sender reputation and email performance data for top customers.
Deliver insights about sender reputation and email performance to customers regularly.
Make firm recommendations, based on customers' email performance and sending habits, to guide them towards better inbox placement.
Collaborate with US Sales team for a seamless post-sale hand-off.
Provide hands-on support as new customers migrate from competing Email Service Providers, and accelerate adoption of Mailjet's features.
As a Deliverability specialist, you will:
Develop a Deliverability expertise -- through training, research, and hands-on experience. You'll become a key source of email knowledge for our customers
Collaborate with Deliverability, Product, API and Support Crews to ensure clients' needs are met and exceeded.
Communicate directly with major ISPs (Gmail, Hotmail, Yahoo, etc.) on customers' behalf when needed.
Be a strong fit for Mailjet's culture -- we're an international Crew that's entrepreneurial, empathetic, transparent, curious and creative. We'll need someone with an outgoing personality and a relentlessly positive attitude.
A solutions-oriented outlook -- come ready to think on your feet, collaborate, and bring creative solutions to the table.
Impeccable communication skills, both written and verbal -- these are a MUST.
1+ years experience in client services/account management/customer success.
1+ years experience at a startup strongly preferred
1+ years experience working at a similar SaaS platform and/or in digital marketing preferred.
Experience working with external clients in senior management and/or C-level preferred
Proficient with technology -- in conversation and use. Must feel comfortable discussing technology with developers, and using internal tools including Google Apps, a CRM (such as Salesforce.com, SugarCRM a plus), Excel, and others
Strong organizational skills with the ability to manage and prioritize time effectively.
You have a great sense of humor and are excited about working for a startup.
You are keen on helping shape the Mailjet success story!
Learn from a diverse team from around the globe, every single day.
Interface with members of every team at Mailjet -- from Tech to Marketing to Product, and beyond.
Become an integral part of Mailjet's growing Customer Success team -- a key competitive advantage for our business.
Competitive compensation, medical, vision, dental, commuter benefits, and 401k.
Open vacation policy -- flexibility to take days off without worry, within reason.
Cool office space surrounded by other fast-paced startups, La Colombe coffee on-tap, kegerator, arcade games, community events, etc.
A loaded Macbook Air and all sorts of fun swag (two words -- Mailjet socks!).