Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Success Account Manager

Expired Job

Zenreach Scottsdale , AZ 85250

Posted 4 months ago

Zenreach was created to solve one of the most important problems in the modern economythe majority of our time is being spent online, yet over 90% of purchasing still happens offlineand there is no link between the two systems. Brick-and-mortar merchants are working decades behind their online counterparts without essential data and tools. We created Zenreach to give them the same level of technology and transparency that anyone operating online has come to expect.

The Account Management Team at Zenreach is committed to helping our clients achieve success while delivering the ultimate customer experience. We provide world-class service to businesses of all sizes, including small mom-and-pop shops and regional/national brands. Our Account Managers lead customers every step of the way from on-boarding & implementation, product walkthrough, consulting & advising, engagement, issue resolution, and retention. You'll be responsible for proactively reaching out to our clients to promote full product utilization, provide updates on new products and features, and ultimately ensure we guide each client to success!

If you thrive in a fast-paced environment and love retaining happy and successful customers, you may be what we are looking for!

Zenreach is backed by leading investors with decades of experience in building enterprise hardware and software. Interested in closing the loop between the online and offline worlds? Join us!


  • Manage a book of business by developing strong relationships with merchants and serving as their main point of contact for all account management questions and issues

  • Lead on-boarding calls; set up our software's dashboard during a kick-off call and assist with installation of hardware to ensure the product is accurately configured for each specific location

  • Develop familiarity with each business including understanding their current marketing strategies: social media marketing, email marketing, and loyalty campaigns

  • Provide value and negotiate with clients to prevent churn

  • Increase Walk-Through Rate of customers that have not returned in 30 days

  • Manage segmented and timely customized marketing campaigns to ensure ROI


  • At least 1-2 years experience managing a full book of business within B2B/SaaS

  • Track record of success by meeting or exceeding KPI's in previous positions

  • A time management & organizational guru who has the proven ability to work in a fast-paced and ever-evolving environment

  • Ability to work with minimal supervision managing multiple projects, as well as collaboratively working with colleagues in other functional areas to achieve common goals

  • Exceptional negotiation and consultation communication skills

  • Dynamic personality and high energy

  • Bachelor's degree is preferred

Perks & Benefits:

  • Excellent and comprehensive health plans (medical (including HSA/FSA and free access to One Medical), dental, vision, 401K)

  • Flexible Vacation Policy

  • Stocked kitchen with healthy (and unhealthy) snacks and beverages

  • Catered daily lunches

  • Enhanced Paternity/Maternity Programs

  • Organized volunteer events to give back to our community

  • Off-sites, events and happy hours

  • Located in a beautiful new office in Old Town Scottsdale with walking distance to great shops and restaurants

Zenreach is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.

  • Zenreach is an E-Verify participant
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Enterprise Customer Success Manager


Posted 5 days ago

VIEW JOBS 12/12/2018 12:00:00 AM 2019-03-12T00:00 The Enterprise Customer Success Manager is responsible for understanding customer objectives and helping to align internal stakeholders around the desired business outcomes for a set of emerging enterprise accounts. You will help promote user loyalty and influence user adoption for clients deemed essential to the growth of Workiva. As a customer facing role, the position will focus on developing champions in the organizations we work with to ensure maximum adoption and use of Wdesk Internally, these individuals will work to develop holistic account strategies that lead to usage-expansion and help maintain high CSAT and NPS scores. You will be expected to maintain a book of business with 10 - 15 accounts depending on size and complexity and utilize project management skills to make sure all parties that interact with our clients have the pertinent information available to them. What You'll Do: Performs activities to increase product adoption and use: * Build strong relationships with key customer stakeholders * Generate leads for the Workiva sales team to pursue * Evaluate organizational inefficiencies to help clients define appropriate business outcomes to be achieved. * Identify opportunities for Workiva to consult with customers on building custom setups * Develop relationships with the Workiva Sales teams to ensure everyone is working towards the same goal and to decrease task overlap Maximizes adoption of licenses and value derived from solutions: * Understand customer needs well enough to identify users that might not be seeing value in Wdesk and executing a plan to increase ROI. * Facilitate training (by self-service or virtual mods) for new teams as needed to ensure users are active in Wdesk * Conduct meetings to help customers understand the positive business outcomes they are achieving using Wdesk * Understand customer expectations and service agreement terms of each contract and ensure the work is completed and delivered to the customer on or before the deadline Provides excellent service to customers through fact-finding and education: * Learn the Wdesk platform and how it is used in each market where Workiva maintains a presence * Ensure any customer inquiries are answered promptly and help identify the best person at Workiva to get involved when necessary * Meets with customers onsite up to 25% of the time to develop positive and beneficial business relationships Shares User Insights Internally to increase overall team performance: * Inform internal teams of customer needs by providing feedback about product issues, possible product enhancements, and by testing new functionality in the software * Create tickets when unable to resolve product issues in Wdesk * Consult with onboarding team, solution architects, and any other team providing service to the client to ensure client expectations are What You'll Need: * Excellent verbal, written, and interpersonal communication skills * Self-motivated with a strong propensity for action, results and continuous improvement * The ability to work successfully in a high-energy, fast-paced, rapidly changing environment is necessary * Exceptional organizational skills with the ability to multi-task and manage multiple processes, programs, and procedures simultaneously while working under pressure to meet deadlines * Proven track record of solving technical problems * 2+ years of experience in a customer service capacity * Previous experience consulting with customers onsite strongly preferred * B.S./B.A. preferred; equivalent experience in lieu of degree accepted * Up to 25% travel to meet with customers onsite Workiva Scottsdale AZ

Customer Success Account Manager

Expired Job