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Customer Success Account Manager

Expired Job

Zenreach Scottsdale , AZ 85250

Posted 4 months ago

Zenreach was created to solve one of the most important problems in the modern economythe majority of our time is being spent online, yet over 90% of purchasing still happens offlineand there is no link between the two systems. Brick-and-mortar merchants are working decades behind their online counterparts without essential data and tools. We created Zenreach to give them the same level of technology and transparency that anyone operating online has come to expect.

The Account Management Team at Zenreach is committed to helping our clients achieve success while delivering the ultimate customer experience. We provide world-class service to businesses of all sizes, including small mom-and-pop shops and regional/national brands. Our Account Managers lead customers every step of the way from on-boarding & implementation, product walkthrough, consulting & advising, engagement, issue resolution, and retention. You'll be responsible for proactively reaching out to our clients to promote full product utilization, provide updates on new products and features, and ultimately ensure we guide each client to success!

If you thrive in a fast-paced environment and love retaining happy and successful customers, you may be what we are looking for!

Zenreach is backed by leading investors with decades of experience in building enterprise hardware and software. Interested in closing the loop between the online and offline worlds? Join us!

Responsibilities:

  • Manage a book of business by developing strong relationships with merchants and serving as their main point of contact for all account management questions and issues

  • Lead on-boarding calls; set up our software's dashboard during a kick-off call and assist with installation of hardware to ensure the product is accurately configured for each specific location

  • Develop familiarity with each business including understanding their current marketing strategies: social media marketing, email marketing, and loyalty campaigns

  • Provide value and negotiate with clients to prevent churn

  • Increase Walk-Through Rate of customers that have not returned in 30 days

  • Manage segmented and timely customized marketing campaigns to ensure ROI

Requirements:

  • At least 1-2 years experience managing a full book of business within B2B/SaaS

  • Track record of success by meeting or exceeding KPI's in previous positions

  • A time management & organizational guru who has the proven ability to work in a fast-paced and ever-evolving environment

  • Ability to work with minimal supervision managing multiple projects, as well as collaboratively working with colleagues in other functional areas to achieve common goals

  • Exceptional negotiation and consultation communication skills

  • Dynamic personality and high energy

  • Bachelor's degree is preferred

Perks & Benefits:

  • Excellent and comprehensive health plans (medical (including HSA/FSA and free access to One Medical), dental, vision, 401K)

  • Flexible Vacation Policy

  • Stocked kitchen with healthy (and unhealthy) snacks and beverages

  • Catered daily lunches

  • Enhanced Paternity/Maternity Programs

  • Organized volunteer events to give back to our community

  • Off-sites, events and happy hours

  • Located in a beautiful new office in Old Town Scottsdale with walking distance to great shops and restaurants

Zenreach is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.

  • Zenreach is an E-Verify participant
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Customer Success Account Manager

Expired Job

Zenreach