Customer Success Account Manager

Microsoft Corporation Bentonville , AR 72716

Posted 2 months ago

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

As a Customer Success Account Manager, you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing business priority is the customers' successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers supporting their digital journey and empowering them to achieve more!

Key Accountabilities include:

  • Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.

  • Partner with your customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premise workloads.

  • Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.

  • Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.

  • Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate.

We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other's ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.

To learn more about Microsoft's mission, please visit: https://www.microsoft.com/en-us/about

Check out all of our products at: http://www.microsoft.com/en-us

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

We are looking for a highly motivated and passionate Customer Success Account Manager (CSAM) to drive program management for Strategic accounts that have a significant number of key cross cloud workload engagements running concurrently. As the CSAM you will drive acceleration of cloud adoption from Pilot/MVP to production for customers' cloud engagements by providing cross-engagement oversight, resource orchestration, and blocker escalation in close collaboration with key account team unit members and business partners supporting customer success.

  • Experience
  • 5+ years of success in complex technical engagement management and/or program management required. Prior work experience in a Program Manager or Engagement Manager position focused on Cloud and software/services solution preferred.
  • Leadership
  • This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations. The CSAM must show leadership in teams comprised of Microsoft, Partner and customer resources who may be engaged in the delivery of complex solutions for overall customer success.
  • Relationship Building
  • Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.
  • Program Management
  • Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required.
  • Collaboration and Communication
  • Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Executives, IT management, Database administrators and Data Scientist).
  • Technical
  • Experience with cloud and hybrid infrastructures, architecture designs, and migrations preferred. Knowledge of market trends and competitive insights preferred. Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred.
  • Education
  • Bachelor's degree or equivalent work experience. Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred. Certification(s) in the following preferred:
  • Project Management: PMP

  • Technologies: Cloud, mobile, web application development, cloud-native application architecture

  • Travel required: 0-30%

  • Relocation will be considered for qualified candidates

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Success Manager

View

Posted 2 months ago

VIEW JOBS 9/10/2021 12:00:00 AM 2021-12-09T00:00 View, Inc. (NASDAQ: VIEW) is on a mission to transform buildings to improve human health and address climate change. We started by revitalizing something that hasn't changed for centuries-the everyday window-and in so doing, built the technology foundation for responsive buildings that are more experiential, more human-centric, and more energy-efficient. View Smart Windows use artificial intelligence to automatically adjust in response to the sun, eliminating the need for blinds to increase access to natural light and views, while improving thermal comfort. They also transform into transparent displays for remote collaboration, internet browsing and more-and come with a cloud-connected smart building platform that can easily be extended to improve indoor cellular coverage, enhance building security, and completely reimagine the occupant experience. The impact of our products is profound. View buildings are 20% more energy-efficient, and research has shown that employees working next to View Smart Windows experience half as many headaches, enjoy 37 more minutes of sleep per night, and are significantly more productive. Companies around the world-including Google, Netflix, Uber, Walmart, Stanford Health Care, and countless others-have already designed our products into 75M square feet of buildings. And we are just getting started! OUR CULTURE AND VALUES We are committed to our culture. We actively use our culture in how we conduct business. * Safety First * Customer Centric * Learning Oriented * Drive for Excellence * Communicate Directly * Succeed as a Team POSITION SUMMARY The Customer Success Manager (CSM) will be responsible for and fostering strong relationships with customers, working to ensure satisfaction with View product and ensuring the product operation suits customer needs. This role demands an exceptionally proactive, talented and exuberant multitasker. We seek a self-directed, passionate self-motivated individual with background in building science who will be responsible for engaging with customers' post-sales and post installation, driving user adoption and satisfaction. This person will act as the product expert and train customers on the value proposition of our product. This position requires working closely with the Project Managers, field service teams, product management and marketing team ESSENTIAL RESPONSIBILITIES * Ensure customer satisfaction * Establish and develop long term tenant and occupant relationships, measure, manage, and improve customer experience, engagement, and value realization * Map the customer lifecycle - journey with product, interventions and usage levels, ensure early engagement with the customer post installation, identifying and acting on opportunities to advocate customer experience to improve value proposition * Be the Voice of the Customer (VOC) internally at View * Bring learning from customer base and work with product management team on new features and improvements, providing details for the support interactions necessary after deployment, bring about awareness in the local market - participate in local AIA chapters and Architectural forums * Functional dimensions of the position: Customer education and training, post occupancy customer engagement, feedback and closure of issues, joint product application publications and promoting regional product awareness, meet or exceed the Customer Success metrics and KPI's DESIRED SKILLS AND EXPERIENCE * Technical aptitude to quickly learn about our product and its controls * Excellent communication skills and ability to listen to details attentively * Excellent people skills to interact with customers and cross functional teams * Powerful Writing * As a team member, you will be asked to create select, high-impact communications and collateral for sustainability initiatives, strong writing skills, with an emphasis on telling a clear story are a must * Presentation Skills: In this role, you will present in front of both large and small groups, you should be accomplished and comfortable as a speaker * Data Analytics to demonstrate metrics for customer success * Building Management * Knowledge of USGBC LEED Rating System * Certified Project Management methodology * Travel 40-50% of the time at customer sites EDUCATION B/A Architecture / Building Science / Engineering, or construction consulting industry, MBA is a plus but not mandatory View, Inc. is an equal opportunity employer View Bentonville AR

Customer Success Account Manager

Microsoft Corporation