Customer Strategy & Applied Design Senior Consultant

Deloitte & Touche L.L.P. New York , NY 10007

Posted 3 weeks ago

Customer Strategy & Applied Design Senior Consultant

Customer Strategy & Applied Design is creating a new model for a new age-we're a creative agency and a consultancy. Creative design, state-of-the-art technology and your imagination merge here to create lasting impact for our clients. Our Deloitte strategy is to help clients define strategies, build brands, create experiences, and deliver platforms. We have put together the creative and the consultancy to provide the end-to-end services.

Work you'll do

  • Creating and driving digital strategies that develop new businesses or turn around ailing ones.

  • Leading efforts regarding digital transformation and disruptions.

  • Bringing together strategic, creative and technical skills to help leaders in the public and private sector understand how innovation and digital capabilities can help transform their businesses for the better.

The team

Customer Strategy & Applied Design

Our Customer Strategy & Applied Design team focuses on helping clients discover, design, and prototype customer growth strategies and innovation portfolios to create and drive change in a digital world. We bring knowledge and offerings to uncover the behaviors, motivations and preferences of our clients' customers and develop new experiences for them. Our team of professionals has deep capabilities in strategy, customer experience, digital strategy and innovation.

We deliver set of customer focused work:

  • Customer Strategy| Help clients build capabilities to better understand customer value drivers and make choices about the markets and segments they serve through digital, social, and mobile channels; optimize pricing decisions and shape the most strategic issues on the CMO agenda

  • Customer Experience | Help clients improve the quality, nature and power of interactions between the customer and the organization across the lifecycle of sales, marketing and service at each and every touch point.

  • Applied Innovation | Help clients rapidly design, prototype and launch new businesses and experiences, translating insights on human behavior from design-led methods into offerings and technologies that delight customers and drive growth

  • Digital Strategy | Help clients understand, envision and articulate "digital" as a business strategy aligned with their CEO's agenda and then craft a plan to embed everything they do with the latest technology solutions and business models to compete in the marketplace for customers and talent

Qualifications

Required:

  • Four + years' experience in consulting and/or start- ups and/or digital agency environment.

  • Good understanding of digital strategy and business execution via technology enablement.

  • Must know digital and using digital for a competitive advantage.

  • Must have experience creating a digital business or product for the very first time, such as:

  • Product line execution - from design to launch in an oversite and technology enablement role.

  • Experience with introducing a new digital brand within an existing business.

  • Design-led thinking and leadership of new product, market, and business model opportunities

  • Experience leading value proposition design, market and competitive research, and in leading groups in workshop environments.

  • Demonstrated understanding of the adoption of technology and its impact to future operating models and organizational structures.

  • Demonstrated experience with technology design and implementation.

Preferred:

  • A Bachelor's degree.

  • B2B and manufacturing industry experience is preferred.

  • An advanced degree in an area of specialization.

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.

kwdeldigallddusa

kwdeldigdesignusa

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: E19NATCSRCKB023-CM


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Strategy & Applied Design Hospitality Consulting Manager

Deloitte & Touche L.L.P.

Posted 6 days ago

VIEW JOBS 1/17/2019 12:00:00 AM 2019-04-17T00:00 Customer Strategy & Applied Design, Hospitality Consulting Manager Your Offering Team – Customer Strategy & Applied Design Our Customer Strategy & Applied Design Offering focuses on helping clients discover, design, and prototype customer growth strategies and innovation portfolios to create and drive change in a digital world. Leveraging our deep capabilities in strategy, customer experience, digital strategy and innovation - We bring knowledge and offerings to uncover the behaviors, motivations, and preferences of our clients' customers and develops new experiences for them. Your Industry Team – Consumer / Hospitality Deloitte is recognized as one of the leading service providers to the Hospitality industry, with knowledge of both the industry and the business issues facing individual clients including customer loyalty, operational excellence, asset ownership, emerging technologies, and international growth. You'll help our clients… Battle for The Customer – Significant technology investment is helping online travel intermediaries exert a growing influence over vacation shoppers. Hotels aim to drive stronger customer relationships through unrivaled product experiences, reimagined loyalty strategies, and direct booking initiatives. Evolve Brand Strategy – Traveler behavior and preferences are in a constant state of flux, so hoteliers must perpetually look to tailor brand strategy to today's marketplace. New opportunities, such as consumer demand for more innovative midscale experiences, will continue to present themselves—even in a market that seems flooded with too many brands. Embrace the Experience – Today's travelers are growing increasingly disinterested with "average." A hotel stay is an opportunity for travelers to immerse themselves in local culture, unwind in a trendy atmosphere, or rejuvenate mind and body. The shift is prompting hoteliers to become increasingly experience-driven. Utilize Strategic Innovation – Cloud integration. The Internet of Things. Artificial intelligence. The hotel of the future is certainly on its way, but each brand must find their own unique path amidst a seemingly never-ending list of technology options. Build Stronger Ecosystems – Vacations and business trips involve much more than just hotel stays. Successful hoteliers are finding ways to be more relevant to their customers across their travel journeys. For many, this means looking outside their core competencies, and exploring the power of adjacent spaces. Qualifications Required: * Bachelor's degree or foreign equivalent degree in Hospitality Business, Marketing, Management, or a related field. * Must have 8+ years experience providing consulting services to clients on behalf of a global consulting company, or within the Consumer/Hospitality/Travel industry. * Must have 8+ years of experience with: * Experience leading or managing teams and change initiatives (especially in a project management role) * Experience with budgetary responsibilities related to projects or resources * Professional competence in the Microsoft Office suite (Word, Excel, PowerPoint, Access) * Superior critical thinking, analytical, and problem-solving skills * Exceptional interpersonal, team-building, and communication skills * Ability to build consensus and foster change in ambiguous settings * Commitment to personal and professional growth * Sense of responsibility to self, team, and client * Outstanding integrity, initiative, creativity, and passion * Record of consistent career progression with increasing levels of responsibility * Willingness and ability to travel 80% * Must live within commuting distance to one of Deloitte's consulting offices How you'll grow At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte's culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world. Recruiter tips We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. See notices of various ban-the-box laws where available. https://www2.deloitte.com/us/en/pages/careers/articles/ban-the-box-notices.html Requisition code: E19NATCMGRAM001-CM Deloitte & Touche L.L.P. New York NY

Customer Strategy & Applied Design Senior Consultant

Deloitte & Touche L.L.P.