Customer Specialist Senior

Schneider Zeeland , MI 49464

Posted 6 months ago

Are you looking for a career that offers great pay and benefits? How about professional growth opportunities, and the ability to learn the exciting world of Transportation and Logistics? Then Schneider is the organization for you!

The Schneider organization is seeking energetic Customer Service Representatives to join our growing global organization! As a member of our customer service team, you will be accountable for managing customer relationships through many channels of the order process. The Customer Service Representative will take complete ownership of the freight by creating and tracking orders, anticipating problems and providing creative solutions to exceed customer expectations. A career as a Customer Service Representative is a gateway to a career of interesting challenges, celebrated victories and limitless opportunities. Come join Schneider as a Customer Service Representative today!

Duties and responsibilities to include but not limited to:

  • Communicate effectively with the customer via telephone, email, and other forms of communication modes.

  • Develop and maintain strong customer relationships

  • Anticipate and identify problems and proactively work to solve them.

  • Engage in and execute customer specific projects

  • Check orders for accuracy to ensure all information provided is correct

  • Demonstrate a solid understanding of Schneider's tools and technology used to perform daily tasks

  • Accountable for meeting key factors in areas such as service and phone etiquette

By choosing a career with Schneider, we improve your life by offering:

  • Competitive hourly wage: starting pay between $14.60 to $18.30, plus shift pay of either $1.25/hr or $2.00/hr based on hours worked

  • Consistent schedule

  • Annual profit sharing bonuses available

  • Strong work/life balance that includes paid holidays and generous personal time off

  • Medical, dental and vision insurance plus company-paid life insurance

  • 401(k) savings plan with company match plus a company-paid retirement plan

  • Tuition reimbursement and free financial service assistance

  • Health Care Spending Account

  • On-site services at some facilities including cafeteria, gym and fitness classes, walking/jogging trail, ATM, personal mail services, company store and much more

  • Resilient, values-based culture that drives safety, integrity in every action, respect and excellence in all we do

  • Individual development opportunities through company-paid training, active leadership involvement and more than 170 online personal development courses

Our preferred candidate will have:

  • Ability to work non-traditional schedule: _____________________________

  • Minimum of high school diploma or relevant work experience

  • Minimum of one year customer facing work experience

  • Excellent written and verbal communication skills

  • Creative problem-solving and decision-making skills

  • Solid planning and organizing skills with strong attention to detail

  • Advanced computer skills with the ability to use at least 3 to 4 different programs simultaneously with multiple screens

  • Strong solicitation skills

  • High tolerance for stress

  • Ability to prioritize workload and thrive in a fast-paced environment

  • Strong work ethic with a professional, positive attitude

  • An innovative, goal-oriented and results driven approach

Company Overview

Schneider is a premier provider of transportation and logistics services. Our legacy started in 1935 with one man, one truck and one dream. Since then, we've grown and evolved to become a $4.4 billion company (2017 revenue) with one of the broadest portfolios of services in the industry delivering superior customer experiences.

The Schneider Way:

  • We treat our customers, associates, shareholders and suppliers with honesty, dignity and respect.

  • We are a desirable employer due to our commitment to achieving mutually beneficial, lasting relationships.

  • We are a responsible member of the community.

Core Values:

  • Safety-first and always

  • Integrity in every action

  • Respect for all

  • Excellence in all that we do

Rise to the challenge and become a part of the Schneider family. Be the difference with a leader in an industry that impacts the world. Apply today!

We are an equal opportunity employer.

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Customer Specialist Senior