Customer Specialist

About us

Our founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of clothes to create confidence and empower self-expression, you'll be at home here.

Overview: The Lane Bryant Customer Specialist Sales Leader is responsible for creating a hospitable store environment using customer engagement and operational leadership. Customer Specialists build enduring relationships with new and existing customers that contribute to the achievement of Company goals.

Success Characteristics:

• Understands Hospitality and how we aim to make our customers feel.

• Genuinely enjoys and takes initiative to create, build and cultivate relationships within the community, attracting new customers to the Brand.

• Goal oriented, both as an individual and thrives working in a team environment.

• Strong organizational skills and the ability to multi-task in a fast paced, ever-changing environment.

• Is viewed as a leader and influences others to deliver exceptional customer service.

Responsibilities:

Sales and Service:

• Uses company resources to reinforce the brand experience and facilitate/build strong, enduring relationships.

• Shares and represents current products, fit and fashion trends with customers to appropriately wardrobe, inspire and build trust.

• Proactively plan and organize customer contacts Demonstrates strong planning and organizational skills proactively contacting customers to build and deepen relationships in ways that are relevant, timely and meaningful to the customer.

• Active participant in community/store activities and events that promote the Brand when appropriate or available.

• Uses a "Monthly Playbook" to organize and monitor/track customer engagement activity.

• Helps to drive total store sales through effective floor supervision during the absence of another member of management.

Business Acumen:

• Stays abreast of the business and competitive landscape, fashion trends and key business drivers to identify opportunities to create an exceptional customer experience.

• Balances the customer service and operational energies within the store and team to ensure customers are prioritized and tasks are completed in a timely manner.

Operations:

• Supports areas of operational energy as needed.

• Performs functions of opening and closing the store as needed.

• Plans and prioritizes tasks and responsibilities to meet the needs of the customer and business.

• Protects company assets and maintains a safe work environment.

• Follows all company policies and procedures as well as local, state, and federal employment laws.

Requirements:

• Strong sales or hospitality experience preferred with demonstrated ability to meet or exceed performance standards.

• Ability to work at least (16) hours per week. With a flexible schedule including nights, weekends, and holidays.

• Proficient and confident utilizing mobile technology (e.g. Registers and iPad) to engage with customers.

• Adjust or move store fixtures including but not limited to garment racks, mannequins, shipment boxes or merchandise weighing up to 25 pounds in all directions on a frequent basis; may need to adjust or move objects or merchandise weighing as much as 50 pounds in all directions on occasion and with assistance as available.

• Retrieve merchandise displayed or stored above shoulder level on a frequent basis, which may include climbing up to a 12-foot ladder; may need to replace overhead light bulbs, signs, etc. on an occasional basis using up to a 12-foot ladder.

The Company complies with applicable federal, state, and local laws regarding equal employment opportunities and makes reasonable accommodations for qualified applicants and associates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact myHRSupport at 1-855-436-7177.

Location:

Store 6121-Greece Ridge Mall-LaneBryant-Rochester, NY 14626

Position Type:

Regular/Part time

Equal Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.

The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.

New York Pay Information: https://knitwellgroup.com/assets/NY-Posting-LB.pdf