Customer Solutions Specialist - Wilmington (Full Time)

Capital One Wilmington , DE 19801

Posted 7 days ago

802 Delaware Avenue (18052), United States of America, Wilmington, Delaware

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking.

We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results.

We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Customer Solutions Specialist - Wilmington (Full Time)

We are reimagining Banking and it all starts with YOU:

We believe banking should fit our customers' everyday lives not the other way around. As a Customer Solutions Specialist, you'll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in helping our customers' banking experience over the phone.

You'll talk to our customers when they call in about existing or opening new accounts. Our team exists to enhance the financial lives of customers by helping with essential account setup procedures, helping customers understand our online banking features, and making them comfortable with our products. We're not just looking to fill open positions. We seek determined, passionate people who really want to be a part of this whole reimagined banking experience.

Here's what we're looking for in you:

  • You're friendly, engaging and can connect with customers. Yep, you're a people person - whether you're helping folks with technology challenges, having casual conversations, or simply walking our customers through some of the cool services and products we offer online.

  • You are passionate about helping customers and will be able to reduce customer financial anxiety by helping to determine personal financial needs. You'll stay up to date on product changes and features to help guide your customers on their financial journey. You'll respond and answer customer inquiries with the intent of enhancing customer retention and engagement by leveraging various tools and channels to recommend appropriate solutions.

  • You're aware of the importance of compliance when working at a bank. You'll ensure essential account setup procedures are followed, explain important security questions, uphold, and share critical customer guarantees.

  • You're naturally curious and like to learn. We'll teach you what Capital One has to offer our customers in products, services and experiences to help guide them in the right direction toward their financial goals.

  • You're digitally savvy. You'll guide customers on what's possible online and explain how to easily navigate our mobile and online experience. Take an active role in educating customers on other banking channels as well as other products and services.

  • You're a team player. You will have the opportunity to work with an energized team of banking professionals and will help inspire your teammates as they inspire you.

  • You're flexible. When customers call, you'll be there. Your starting schedule will most likely include evening and weekend shifts.

  • You like the idea of growing your career with Capital One and eventually exploring other opportunities as you seek new challenges.

If you're nodding along and like what you're reading, let's talk.

Basic Qualifications:

  • High School Diploma, GED, or Equivalent Certification

Preferred Qualifications:

  • At least 1 year of experience in customer service

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



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Customer Solutions Specialist - Wilmington (Full Time)

Capital One